General Manager - Client Relationships (Travel & Tourism)

Role Description

full-time, on-site role

Work Experience:

Location:

5 days

Timings:

Benefits:

Key Responsibilities:

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·          Establish and maintain strong, ongoing relationships with key B2B stakeholders and industry trade partners—including online travel agents (OTAs), travel agencies, and tour operators—to drive collaboration, increase brand visibility, and expand market presence.

·          Act as the primary point of contact for key accounts, understanding client needs, and providing tailored solutions to meet their objectives.

·          Drive sales growth by identifying new business opportunities, upselling services, and negotiating contracts with clients.

·          Develop strategic account plans to maximize revenue and build long-term partnerships.

·          Coordinate with internal teams such as marketing, operations, and finance to deliver seamless client service and ensure successful project execution.

·          Plan and execute successful trade events such as roadshows, B2B networking sessions, and training programs to promote tourism board initiatives and generate quality leads.

·          Monitor market trends and competitor activities to provide insights and recommend strategies for client growth and service enhancement.

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·          Represent the company in industry events, trade shows, and meetings with international tourism boards to strengthen network and business development.

·          Ensure compliance with company policies and contractual obligations while maintaining a professional and ethical approach in all client dealings.

Essential Requirements:

·          Bachelor's/Master's degree in Business Administration, Marketing, or relevant field

·          Deep understanding of the travel and tourism sector

·          Proven experience in client servicing and managing key accounts

·          Strong communication, interpersonal, and organizational skills

·          Ability to maintain strong client relationships

·          Experience with international clients will be an added advantage

·          Exceptional writing and verbal skills