General Manager

• We are Looking for experienced professionals with 6–10 years of experience in business development, operations or center management across education, fitness, or consumer services.
• You'll lead teams, drive growth, own revenue, and shape the future of chess training in India.
• Startup mindset, people leadership, and strong execution skills are key.
• Chess knowledge is a bonus—DM me or apply now if you’re ready to build something meaningful!

Primary Responsibilities:

1. Strategic Leadership

• Develop and execute the academy’s long-term vision and annual operational plan.
• Oversee all departments – Marketing, Sales,operations, sales,HR, and finance.
• Identify growth opportunities (new locations, online expansions, partnerships, etc.).

2. Operations Management

• To map and ensure Work flow of each team member is chalked out.
• To work with the team and process in order to achieve the least attrition.
• Monitor scheduling, attendance, and punctuality of coaches and students using measurable KPIs and tools.
• Implement quality control checks on classes and coach performance.

3. Team Management

• Lead, mentor, and evaluate staff including coaches, sales teams, and support staff.
• Conduct regular team meetings and reviews.
• Drive performance through clear KPIs and team accountability.

4. Feedback and Improvement

• Ensure high student satisfaction through quality training and prompt issue resolution.
• Monitor student progress and feedback loops (surveys, ratings, etc.).
• Oversee parent communication and reduce issues 

5. Revenue & Financial Management

• Own revenue targets and cost efficiency.
• Weekly review on collections with the top management.
• Approve spending and vendor contracts in alignment with financial goals.

Customer Success & Community

• * Maintain ≥90 % parent satisfaction through rapid issue resolution and transparent updates.
• * Monitor student progress; launch new products based on feedback and market trends.
• * Build partnerships with schools, tournaments, and sponsors to expand reach.

6. Sales & Marketing Solutions

• Coordinate with the marketing team to run campaigns, events, and promotions.
• Improve processes on sales conversion to ensure high conversion %
• Oversee branding, social media presence, and public representation of the academy.