General Manager

,

Job Title:

Job Summary:

General Manager IT

Key Responsibilities:

Infrastructure Management (70%)

• Oversee the design, implementation, and maintenance of IT infrastructure, including servers, storage, networks, firewalls, backup systems, and disaster recovery plans.
• Ensure 24/7 uptime of data centers, communication systems, and end-user support services.
• Lead infrastructure projects such as data center modernization, cloud migration, network upgrades, etc.
• Manage IT security policies, compliance, risk management, and endpoint protection.
• Vendor management for IT hardware, AMC, licenses, and infrastructure services.
• Monitor infrastructure performance and generate regular reports to improve efficiency and uptime.

Application Management (30%)

• Oversee the implementation, customization, and maintenance of enterprise applications (e.g., ERP, CRM, HRMS).
• Coordinate with functional departments to gather business requirements and translate them into technology solutions.
• Manage application lifecycle, upgrades, user access, license compliance, and data integrity.
• Liaise with software vendors and internal stakeholders to ensure timely support and delivery.

Leadership & Strategic Initiatives

• Develop and implement IT strategy aligned with business goals.
• Manage IT budgeting, resource allocation, and cost control.
• Lead and mentor a cross-functional team of IT professionals.
• Ensure adherence to IT governance policies and cybersecurity frameworks.

Key Skills and Competencies:

• Strong expertise in IT infrastructure planning, implementation, and support.
• Sound knowledge of server technologies (Windows/Linux), cloud platforms (AWS/Azure), firewalls, routers, and networking.
• Understanding of enterprise application management (ERP, CRM, etc.).
• Hands-on experience in cybersecurity frameworks and data protection.
• Excellent leadership, project management, and team management skills.
• Strong vendor negotiation and contract management capabilities.
• Good understanding of ITIL, ISO 27001, or similar IT governance frameworks.

Qualifications:

• Bachelors or Master’s degree in Computer Science, Information Technology, or related field.
• 15+ years of overall IT experience with at least 5 years in a leadership role.