1. Real-Time Customer Support (Including WhatsApp): Stay actively available on WhatsApp during business hours to respond promptly to customer queries. Provide courteous, accurate, and timely assistance across multiple channels including WhatsApp, email, phone, and live chat. Address customer complaints and provide appropriate resolutions or escalate when necessary. 2. Ticket Logging and Issue Tracking (Zoho Sprints): Log all customer issues and service requests as tickets in Zoho Sprints with clear, detailed descriptions. Track the progress of tickets, update their status regularly, and follow up until resolution. Collaborate with relevant teams (back end operations support, sales) through Zoho Sprints for faster problem resolution. 3. Weekly Chess Tournament Management: Organize and coordinate weekly online chess tournaments for students. Manage registrations, schedules, and platform setup. Provide tournament links and instructions to participants, and ensure smooth execution. Address participant queries before, during, and after tournaments. 4.Student Onboarding: Guide new students through the onboarding process, including account setup, platform access, and class schedules. Share welcome materials, training resources, and help them join relevant WhatsApp or communication groups. Ensure students are fully informed and prepared to begin their chess coaching sessions. 5. Class Monitoring and Reporting: Attend and monitor at least three live chess classes per day. Observe and evaluate coach performance, student engagement, punctuality, and technical issues (if any). Share a daily class report summarizing observations, coach conduct, student participation, and suggestions for improvement. 6. Internal Coordination: Work closely with the coaching team, admin, technical support, and operations for smooth delivery of services. Share recurring issues, feedback, or process suggestions to improve service quality. Show more Show less

We are Looking for experienced professionals with 6–10 years of experience in business development, operations or center management across education, fitness, or consumer services. You'll lead teams, drive growth, own revenue, and shape the future of chess training in India. Startup mindset, people leadership, and strong execution skills are key. Chess knowledge is a bonus—DM me or apply now if you’re ready to build something meaningful! Primary Responsibilities: 1. Strategic Leadership Develop and execute the academy’s long-term vision and annual operational plan. Oversee all departments – Marketing, Sales,operations, sales,HR, and finance. Identify growth opportunities (new locations, online expansions, partnerships, etc.). 2. Operations Management To map and ensure Work flow of each team member is chalked out. To work with the team and process in order to achieve the least attrition. Monitor scheduling, attendance, and punctuality of coaches and students using measurable KPIs and tools. Implement quality control checks on classes and coach performance. 3. Team Management Lead, mentor, and evaluate staff including coaches, sales teams, and support staff. Conduct regular team meetings and reviews. Drive performance through clear KPIs and team accountability. 4. Feedback and Improvement Ensure high student satisfaction through quality training and prompt issue resolution. Monitor student progress and feedback loops (surveys, ratings, etc.). Oversee parent communication and reduce issues 5. Revenue & Financial Management Own revenue targets and cost efficiency. Weekly review on collections with the top management. Approve spending and vendor contracts in alignment with financial goals. Customer Success & Community * Maintain ≥90 % parent satisfaction through rapid issue resolution and transparent updates. * Monitor student progress; launch new products based on feedback and market trends. * Build partnerships with schools, tournaments, and sponsors to expand reach. 6. Sales & Marketing Solutions Coordinate with the marketing team to run campaigns, events, and promotions. Improve processes on sales conversion to ensure high conversion % Oversee branding, social media presence, and public representation of the academy.

Payroll processing & Compliance support for TDS, statutory requirements. Talent acquisition programme - Coach and employees. Onboarding of all new hires - Coach and employees. Documentation of all records of employees including coaches in the revenue share model. Employee conflict management. Reward and recognition programme for employees. Exit formalities - During resignation of coach, employee. Administrative tasks Onboarding materials to be dispatched to the employee, coach. Office setup, products for all employees. POC for landlord, other relevant people associated with office POC for vendors including merchandize for students, employees, insurance. Education: Mandatory: Bachelor’s degree in Human Resources, Business Administration, or related field. Preferred: Master’s degree (MBA in HR or equivalent) or relevant HR certifications (e.g., SHRM, HRCI, CIPD). Experience: Minimum 3–5 years of experience in core HR functions such as recruitment, employee relations, payroll, performance management, and compliance. Prior experience in handling end-to-end HR operations or having worked in an HR generalist or HR business partner role is highly valued. Skills & Competencies: Strong understanding of HR policies, labor laws, and compliance. Excellent communication and interpersonal skills. Proficient in MS Office, HRIS systems, and data reporting. Experience in talent acquisition, employee engagement, and performance appraisal systems. Ability to maintain confidentiality and manage sensitive information. Strong problem-solving and decision-making skills.

Company Description Chennai Chess Club is India's fastest-growing chess community, dedicated to providing top-tier chess education worldwide. We have trained 2000+ students globally and regularly organize engaging chess meetups and tournaments in Chennai. Our mission is to make chess learning accessible, interactive, and enjoyable for players of all levels. Role Description: We are looking for a passionate Chess Coach to join our team in Chennai. This is a full-time position involving online coaching. As a Chess Coach, you will: Conduct structured chess training sessions for students of various skill levels. Provide individualized coaching to help students improve their understanding and performance. Analyze students’ games and offer detailed feedback. Organize and manage tournaments and chess meetups. Foster a positive and engaging learning environment that instills a love for chess. Qualifications: FIDE-rated player (minimum rating preferred: 1400+ Elo, but open to strong candidates). Competitive chess experience with a deep understanding of the game. Strong communication skills in English or Tamil. Passion for teaching and mentoring students. Ability to explain complex chess concepts in a simple and engaging way. Prior coaching experience or a certification in chess coaching is a plus. Salary: Rs. 30,000 to Rs. 50,000 per month (depending on experience & performance) If you love chess and want to inspire the next generation of players, we’d love to hear from you!

Experience: Fresher; 0 - 1 year Qualification: Any Degree , Engineering preferred. Salary: ₹10,000 - ₹12,000 per month plus performance-based incentives. Job Type: Full-time, 6 days a week (4 days work from office, 2 day work from home) Job Description: Chennai Chess Club is the fastest-growing chess club in the country, offering services such as online chess coaching, corporate tournaments, and casual meetups. We are seeking a self-driven and dynamic business focussed individual to join our expanding team. As a Business Development Executive, your key responsibilities will include: Coordinating between prospective clients and our chess coaching team through voice calls to arrange and facilitate trial classes. Recommending the most suitable coaching services based on the customer’s needs and our internal assessments. Reporting daily on inquiry status and conversion metrics to the management. Required Skills: Excellent communication skills in both English and Tamil Telecalling skills Strong B2C conversion abilities Exceptional negotiation and closing skills Strong interpersonal skills with a customer-first approach Proficiency in CRM software and Microsoft Office Suite Prior experience in sales is advantageous but not mandatory