1. Real-Time Customer Support (Including WhatsApp): Stay actively available on WhatsApp during business hours to respond promptly to customer queries. Provide courteous, accurate, and timely assistance across multiple channels including WhatsApp, email, phone, and live chat. Address customer complaints and provide appropriate resolutions or escalate when necessary. 2. Ticket Logging and Issue Tracking (Zoho Sprints): Log all customer issues and service requests as tickets in Zoho Sprints with clear, detailed descriptions. Track the progress of tickets, update their status regularly, and follow up until resolution. Collaborate with relevant teams (back end operations support, sales) through Zoho Sprints for faster problem resolution. 3. Weekly Chess Tournament Management: Organize and coordinate weekly online chess tournaments for students. Manage registrations, schedules, and platform setup. Provide tournament links and instructions to participants, and ensure smooth execution. Address participant queries before, during, and after tournaments. 4.Student Onboarding: Guide new students through the onboarding process, including account setup, platform access, and class schedules. Share welcome materials, training resources, and help them join relevant WhatsApp or communication groups. Ensure students are fully informed and prepared to begin their chess coaching sessions. 5. Class Monitoring and Reporting: Attend and monitor at least three live chess classes per day. Observe and evaluate coach performance, student engagement, punctuality, and technical issues (if any). Share a daily class report summarizing observations, coach conduct, student participation, and suggestions for improvement. 6. Internal Coordination: Work closely with the coaching team, admin, technical support, and operations for smooth delivery of services. Share recurring issues, feedback, or process suggestions to improve service quality. Show more Show less
We are Looking for experienced professionals with 6–10 years of experience in business development, operations or center management across education, fitness, or consumer services. You'll lead teams, drive growth, own revenue, and shape the future of chess training in India. Startup mindset, people leadership, and strong execution skills are key. Chess knowledge is a bonus—DM me or apply now if you’re ready to build something meaningful! Primary Responsibilities: 1. Strategic Leadership Develop and execute the academy’s long-term vision and annual operational plan. Oversee all departments – Marketing, Sales,operations, sales,HR, and finance. Identify growth opportunities (new locations, online expansions, partnerships, etc.). 2. Operations Management To map and ensure Work flow of each team member is chalked out. To work with the team and process in order to achieve the least attrition. Monitor scheduling, attendance, and punctuality of coaches and students using measurable KPIs and tools. Implement quality control checks on classes and coach performance. 3. Team Management Lead, mentor, and evaluate staff including coaches, sales teams, and support staff. Conduct regular team meetings and reviews. Drive performance through clear KPIs and team accountability. 4. Feedback and Improvement Ensure high student satisfaction through quality training and prompt issue resolution. Monitor student progress and feedback loops (surveys, ratings, etc.). Oversee parent communication and reduce issues 5. Revenue & Financial Management Own revenue targets and cost efficiency. Weekly review on collections with the top management. Approve spending and vendor contracts in alignment with financial goals. Customer Success & Community * Maintain ≥90 % parent satisfaction through rapid issue resolution and transparent updates. * Monitor student progress; launch new products based on feedback and market trends. * Build partnerships with schools, tournaments, and sponsors to expand reach. 6. Sales & Marketing Solutions Coordinate with the marketing team to run campaigns, events, and promotions. Improve processes on sales conversion to ensure high conversion % Oversee branding, social media presence, and public representation of the academy.
Payroll processing & Compliance support for TDS, statutory requirements. Talent acquisition programme - Coach and employees. Onboarding of all new hires - Coach and employees. Documentation of all records of employees including coaches in the revenue share model. Employee conflict management. Reward and recognition programme for employees. Exit formalities - During resignation of coach, employee. Administrative tasks Onboarding materials to be dispatched to the employee, coach. Office setup, products for all employees. POC for landlord, other relevant people associated with office POC for vendors including merchandize for students, employees, insurance. Education: Mandatory: Bachelor’s degree in Human Resources, Business Administration, or related field. Preferred: Master’s degree (MBA in HR or equivalent) or relevant HR certifications (e.g., SHRM, HRCI, CIPD). Experience: Minimum 3–5 years of experience in core HR functions such as recruitment, employee relations, payroll, performance management, and compliance. Prior experience in handling end-to-end HR operations or having worked in an HR generalist or HR business partner role is highly valued. Skills & Competencies: Strong understanding of HR policies, labor laws, and compliance. Excellent communication and interpersonal skills. Proficient in MS Office, HRIS systems, and data reporting. Experience in talent acquisition, employee engagement, and performance appraisal systems. Ability to maintain confidentiality and manage sensitive information. Strong problem-solving and decision-making skills.
Company Description Chennai Chess Club is India's fastest-growing chess community, dedicated to providing top-tier chess education worldwide. We have trained 2000+ students globally and regularly organize engaging chess meetups and tournaments in Chennai. Our mission is to make chess learning accessible, interactive, and enjoyable for players of all levels. Role Description: We are looking for a passionate Chess Coach to join our team in Chennai. This is a full-time position involving online coaching. As a Chess Coach, you will: Conduct structured chess training sessions for students of various skill levels. Provide individualized coaching to help students improve their understanding and performance. Analyze students’ games and offer detailed feedback. Organize and manage tournaments and chess meetups. Foster a positive and engaging learning environment that instills a love for chess. Qualifications: FIDE-rated player (minimum rating preferred: 1400+ Elo, but open to strong candidates). Competitive chess experience with a deep understanding of the game. Strong communication skills in English or Tamil. Passion for teaching and mentoring students. Ability to explain complex chess concepts in a simple and engaging way. Prior coaching experience or a certification in chess coaching is a plus. Salary: Rs. 30,000 to Rs. 50,000 per month (depending on experience & performance) If you love chess and want to inspire the next generation of players, we’d love to hear from you!
Experience: Fresher; 0 - 1 year Qualification: Any Degree , Engineering preferred. Salary: ₹10,000 - ₹12,000 per month plus performance-based incentives. Job Type: Full-time, 6 days a week (4 days work from office, 2 day work from home) Job Description: Chennai Chess Club is the fastest-growing chess club in the country, offering services such as online chess coaching, corporate tournaments, and casual meetups. We are seeking a self-driven and dynamic business focussed individual to join our expanding team. As a Business Development Executive, your key responsibilities will include: Coordinating between prospective clients and our chess coaching team through voice calls to arrange and facilitate trial classes. Recommending the most suitable coaching services based on the customer’s needs and our internal assessments. Reporting daily on inquiry status and conversion metrics to the management. Required Skills: Excellent communication skills in both English and Tamil Telecalling skills Strong B2C conversion abilities Exceptional negotiation and closing skills Strong interpersonal skills with a customer-first approach Proficiency in CRM software and Microsoft Office Suite Prior experience in sales is advantageous but not mandatory
As a Business Development Executive at Chennai Chess Club, you will play a vital role in our rapidly growing chess club. You will be responsible for coordinating with potential clients and our coaching team to organize trial classes, suggesting appropriate coaching services based on client requirements, and providing regular updates on inquiries and conversion rates to the management. To excel in this role, you must possess excellent communication skills in English and Tamil, proficient telecalling abilities, a knack for B2C conversions, strong negotiation and closing skills, customer-centric interpersonal skills, proficiency in CRM software and Microsoft Office Suite. While prior sales experience is beneficial, it is not mandatory. Join us in this exciting journey of promoting chess through online coaching, corporate tournaments, and casual meetups. Embrace the opportunity to work in a dynamic environment where your business acumen and interpersonal skills will be valued and developed. If you are a self-motivated individual with a passion for business development and a customer-first approach, we invite you to be a part of our dedicated team at Chennai Chess Club.,
Inside sales specialist - Executive Experience: Mid Level; 1 - 3 years Qualification: Any Degree , Engineering preferred. Salary: ₹20,000 - ₹25,000 per month plus performance-based incentives. Incentives range from ₹0 to ₹30000. Job Type: Full-time, 6 days a week (4 days work from office, 2 day work from home) Location: Anna Nagar, Chennai Required Skills: Excellent communication skills in both English and Tamil Telecalling skills Strong B2C conversion abilities Exceptional negotiation and closing skills. Strong interpersonal skills with a customer-first approach. Proficiency in CRM software and Microsoft Office Suite Prior experience in Inside sales is advantageous but not mandatory Job Description: Chennai Chess Club is the fastest-growing chess club in the country, offering services such as online chess coaching, corporate tournaments, and casual meetups. We are seeking a self-driven and dynamic business focussed individual to join our expanding team. As a Business Development Executive, your key responsibilities will include: Coordinating between prospective clients and our chess coaching team through voice calls to arrange and facilitate trial classes. Recommending the most suitable coaching services based on the customer’s needs and our internal assessments. Reporting daily on inquiry status and conversion metrics to the management.
Company Description Chennai Chess Club is India's fastest-growing chess community, dedicated to providing top-tier chess education on a global scale and organizing engaging meetups in Chennai. With over 1500 students worldwide and numerous events in the city, Chennai Chess Club is the ultimate destination for chess enthusiasts, parents who want to enroll their kids for chess coaching. We also boast 40+ International FIDE Rated coaches in the arsenal. Co-founders are alumni of IIT-M, NIT-T. Role Description This is a full-time, on-site role located in Chennai for a Business Development Executive. The Business Development Executive will be responsible for daily tasks such as new business development, conversion of leads and developing and maintaining business relationships. The role focuses on expanding the reach of Chennai Chess Club within the community and beyond. Experience: Mid Level; 1 - 3 years Qualification: Any Degree , Engineering preferred. Required Skills: Excellent communication skills in both English and Tamil Telecalling skills Strong B2C conversion abilities Exceptional negotiation and closing skills. Strong interpersonal skills with a customer-first approach. Proficiency in CRM software and Microsoft Office Suite Prior experience in Inside sales is advantageous but not mandatory
Role Overview: As a Business Development Executive at Chennai Chess Club, you will play a vital role in the rapidly growing chess club. Your main responsibilities will include coordinating with potential clients and the coaching team, organizing trial classes, suggesting appropriate coaching services, and providing regular updates on inquiries and conversion rates to the management. Key Responsibilities: - Coordinate with potential clients and coaching team - Organize trial classes - Suggest appropriate coaching services based on client requirements - Provide regular updates on inquiries and conversion rates to the management Qualifications Required: - Excellent communication skills in English and Tamil - Proficient telecalling abilities - Strong negotiation and closing skills - Customer-centric interpersonal skills - Proficiency in CRM software and Microsoft Office Suite Join Chennai Chess Club in promoting chess through online coaching, corporate tournaments, and casual meetups. This role offers you the opportunity to work in a dynamic environment where your business acumen and interpersonal skills will be valued and developed. If you are a self-motivated individual with a passion for business development and a customer-first approach, Chennai Chess Club invites you to be a part of their dedicated team.,
Company Description Chennai Chess Club is India's fastest-growing chess community, committed to delivering top-tier chess education globally and hosting engaging meetups in Chennai. With over 1500+ students worldwide and numerous events in the city, we are the ultimate destination for all things chess. Our mission is to foster and promote the game of chess through innovative teaching methods and a passionate community. Role Description This is a full-time remote role for a Chess Coach proficient in Tamil and English. The Chess Coach will be responsible for teaching chess to students of varying skill levels, developing lesson plans, conducting online coaching sessions, and providing individual feedback to help students improve their game. This role involves preparing students for chess tournaments, organizing practice sessions, and promoting a positive learning environment. Qualifications Proficiency in both Tamil and English. International FIDE rated player. Experience in teaching or coaching chess. Ability to develop and implement effective lesson plans Excellent communication and interpersonal skills. Passion for chess and commitment to student development. Preferred: Experience with online teaching platforms is a plus. Bachelor's degree in Education, Sports, or related field is preferred.
Payroll processing & Compliance support for TDS, statutory requirements. Talent acquisition programme - Coach and employees. Onboarding of all new hires - Coach and employees. Documentation of all records of employees including coaches in the revenue share model. Employee conflict management. Reward and recognition programme for employees. Exit formalities - During resignation of coach, employee. Administrative tasks Education: Mandatory: Bachelor’s degree in Human Resources, Business Administration, or related field. Preferred: Master’s degree (MBA in HR or equivalent) or relevant HR certifications (e.g., SHRM, HRCI, CIPD). Experience: Minimum 3–5 years of experience in core HR functions such as recruitment, employee relations, payroll, performance management, and compliance. Prior experience in handling end-to-end HR operations or having worked in an HR generalist or HR business partner role is highly valued. Skills & Competencies: Strong understanding of HR policies, labor laws, and compliance. Excellent communication and interpersonal skills. Proficient in MS Office, HRIS systems, and data reporting. Experience in talent acquisition, employee engagement, and performance appraisal systems. Strong problem-solving and decision-making skills.
The customer service representative serves as the primary bridge between parents, students, and the club — ensuring parents are informed, engaged, and satisfied with their child’s progress. They track student performance, resolve academic or operational issues, prevent dropouts, and support fee collection while proactively coordinating with coaches and the operations team. Key Responsibilities Parent Engagement : Build strong relationships with parents, regularly check in on satisfaction, and serve as the human face of the club. Curriculum Support : Understand the curriculum thoroughly, answer parent queries confidently, and guide them on upcoming milestones. Progress Tracking : Monitor each student’s learning pace; escalate issues to Ops/Coaches and work on solutions where needed. Batch Management : Assess whether assigned batches suit each student and reassign when necessary for better fit. Parent Deliverables : Educate parents about their responsibilities (e.g., creating Lichess accounts, encouraging tournament participation) and ensure compliance. Retention & Dropout Prevention : Spot disinterest early, understand challenges, and troubleshoot to keep students engaged. Fee Follow-up : Reach out to fee defaulters, understand concerns, and resolve issues to ensure timely payments. Classroom Presence : Attend assigned student sessions, observe proactively, and resolve issues that may impact satisfaction. Skills Required 1. Communication & Relationship Management Fluent in Tamil (mandatory) ; English preferred. Strong interpersonal skills, empathy, and conflict resolution. 2. Academic & Curriculum Understanding Ability to explain curriculum milestones simply and clearly. Analytical mindset to judge student progression speed. 3. Problem Solving & Coordination Skilled at identifying learning/batch/motivation issues. Proactive in troubleshooting with Ops/Coaching teams. Basic counselling ability to handle disengaged students. 4. Organizational & Operational Skills Strong in follow-up, tracking attendance, and reporting. Comfortable with CRMs, spreadsheets, and student management tools. 5. Sales & Retention Skills Professional in handling fee collections. Ability to motivate parents to support practice and tournament participation. Retention-focused, aiming to minimize dropouts. 6. General Attributes Positive, approachable, and solution-oriented. Attention to detail, ability to multitask. Self-motivated; works independently and in a team. Ideal Candidate Empathetic communicator – engages parents with confidence, clarity, and care. Organized problem-solver – tracks progress, coordinates with teams, and resolves issues proactively. Retention-focused professional – committed to student success, parental involvement, and smooth fee collection.
Job Title: Senior Executive - Human Resources Experience: 2 - 4 Years Location: Chennai - Anna Nagar Company Description The Chennai Chess Club is India's fastest-growing chess community, committed to delivering top-tier chess education globally and hosting engaging meetups in Chennai. With close to 1000 students worldwide and numerous events in the city, we are your ultimate destination for all things chess. Role Description This is a full-time on-site role for a Senior Executive Human Resources, based in Chennai. The Senior Executive Human Resources will be responsible for Talent Acquisition, Onboarding, Performance Management, Training & Development, handling employee relations, developing and enforcing HR policies, and overseeing various aspects of HR management. Key Responsibilities: 1. Recruitment & Onboarding Lead the end-to-end hiring process — sourcing, screening, interviewing, and onboarding of new employees. Develop hiring strategies to attract qualified candidates across departments. Ensure smooth onboarding and orientation to help new hires integrate effectively into the organization. 2. Performance Management Coordinate periodic performance appraisals and maintain transparent evaluation systems. Support department heads in setting KPIs, performance goals, and career progression frameworks. Manage promotions, role changes, and performance improvement plans in alignment with company policies. 3. Training & Development Identify training needs through regular consultation with managers and team leads. Plan and implement employee development programs, workshops, and skill-building initiatives. Track training effectiveness and maintain learning and development records. 4. Employee Relations & Culture Serve as the point of contact for employee grievances, conflict resolution, and morale-related issues. Foster a positive and engaging work culture through team-building and recognition programs. Advise leadership on initiatives to strengthen employee engagement and organizational culture. Qualifications Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field (Master’s degree or MBA in HR preferred). 2–4 years of progressive experience in HR , with a focus on recruitment, performance management, and employee relations. Experience in a growth-stage or service-oriented organization (e.g., education, training, or IT sector) is a plus. Proven ability to manage the entire employee lifecycle from hiring to appraisal and retention. Excellent interpersonal and communication skills for dealing with employees and leadership. Ability to handle conflict resolution, counseling, and grievance management with empathy and professionalism. Good understanding of HR software tools, spreadsheets, and digital performance tracking systems. High attention to detail, confidentiality, and a people-first mindset.