Functional Training Specialist

Vikingcloud

2 - 5 years

4 - 7 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:1 week ago| Platform:

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Skills Required

Training Usage LMS Excel Compliance Customer service Customer experience MS Office Continuous improvement Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities \

Conduct onboarding training.
Monitor and report on agents progress and performance throughout training.
Collect and review feedback from surveys to improve future training.
Deliver training sessions through various methods (in-person, online, blended learning)
Provide one-on-one coaching to agents as needed.
Design and develop training content by using presentation tools.
Use and manage our learning management system.
Facilitate upskilling or refresher sessions on various topics.
Flexibility to learn and train out different partners specifics.
When needed, retrieve calls from our call recording system and evaluate them using our call quality platform.
Generate tickets to provide agents with access to systems.
Use excel to track tasks and receive ongoing updates on task progress.
Contribute to ad hoc projects as necessary.

Qualifications \

Excellent organizational skills and ability to multi task.
Excellent attention to details and continuous improvement mindset
Excellent interpersonal and communication skills (be confident in both spoken and written communication)
Flexibility \u2013 be able to adapt to varying and changing demands
IT proficiency \u2013 experience in working with MS Office Applications (e.g. Outlook, Excel, Word and PowerPoint).
Initiative & Team Player \u2013 Energetic self-starter with a positive attitude and excel in customer service skills
Ability to /Experience in linking training to quality

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant

for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender

identity, political affiliation or opinion, medical condition, status as a veteran, and/or any other

federal, state, or local protected class.

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