PCI Compliance Specialist

Vikingcloud

1 - 6 years

4 - 8 Lacs

kolkata mumbai new delhi hyderabad pune chennai bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

outbound pci dss service level quality standards compliance customer support customer service management customer experience ms office

Work Mode

Work from Office

Job Type

Full Time

Job Description

Professionally and accurately provide support to our merchant customers via inbound and outbound calls, emails, and/or, web-chat communication methods.
Educate callers of the importance of achieving and maintaining PCI-DSS Compliance and provide the appropriate level of assistance for each step of the process.
Identify opportunities to promote Sysnet products and services and action appropriately.
Provide excellent customer support and strive to achieve first call resolution by thoroughly and efficiently gathering the necessary information to fulfil the purpose of the call / chat / e-mail .
Recognize and appropriately manage assertive or complicated calls by responding in a calm, clear, respectful, and helpful manner.
Thoroughly and accurately log each call using the appropriate systems and guidelines.
Properly manage call / chat metrics with respect to stated goals and Service Level Agreements.
Undertake additional duties as necessary, based upon the needs of the business.

Qualifications

Minimum Graduate or equivalent
1 years experience in a customer service environment (preferably call centre environment)
Excellent Communication Skills (Fluency in Verbal Communication - English)
Proven experience of handling customer interactions through:

Live chat platforms including managing concurrent conversations while maintaining response time and quality standards for Chats
Call Lines while maintaining response time and quality standards for Calls

Excellent telephone manner and related soft skills
Strong attention to detail and ability to multi-task
Proficient with computer and email use and functionality, and good exposure to MS Office
Strong decision-making and problem-solving skills
Ability to work flexible shifts while displaying impeccable schedule adherence
A team player with a positive outlook and a passion for customer support

More Jobs at Vikingcloud

PCI Compliance Specialist

Vadodara

1.0 - 5.0 yrs

INR 4 - 5 Lacs

Network Engineer (Level 2)

Vadodara

3.0 - 5.0 yrs

INR 4 - 7 Lacs

Functional Training Specialist

Vadodara

2.0 - 5.0 yrs

INR 2 - 6 Lacs

Functional Training Specialist

Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru

2.0 - 5.0 yrs

INR 4 - 7 Lacs

PCI Compliance Specialist

kolkata, mumbai, new delhi, hyderabad, pune, chennai, bengaluru

1.0 - 6.0 yrs

INR 4 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.