Securetrust

description": " Network Engineer - Level 2 (Firewall Support) \u00A0 Location: India, Vadodara, Gujarat (work from office) Shift Hours: 7.30 pm to 4.30 am IST Full-time or Contract: Fulltime \u00A0 This Position Network Engineer with 3 to 5 years of experience that has strong firewall, IP Networking and VPN skills. Candidates will be part of the VIKING CLOUD Engineering team completing customer implementations and providing ongoing customer support. They will need experience with Meraki and Fortinet firewalls (required) and other major firewalls including Checkpoint, Juniper, Cisco (preferred), and good customer relationship skills. \u00A0 Responsibilities Firewall Implementation and Support \u00A0 Installing VIKING CLOUD Managed Network Solutions including Fortinet firewalls. \u00A0 Making changes to VIKING CLOUD firewalls in support of customers needs. \u00A0 Solving technical customer issues in the area of firewalls, filtering, IP Networking, Routing, VPNs and application connectivity. \u00A0 Respond to firewall/network issues on a rotating on-call basis. This will, depending on the situation, may require work outside the traditional work hours, including weekends and holidays, and will require carrying and responding to a cell phone or other contact device, as determined by management. \u00A0 Monitor performance, capacity, and availability of the firewalls on an ongoing basis. Recommend improvements in technologies and practices to increase these metrics. \u00A0 Maintain awareness of and familiarity with trends and new developments in technologies used in, or appropriate for use in, firewall support and operating infrastructure. \u00A0 Work with other technical staff to develop firewall architectures, technologies, and quality assurance policies and procedures. \u00A0 Deliver better than agreed customer SLAs. \u00A0 Firewall and VPN Management \u00A0 Perform incident, problem and change management process for firewalls according to ITIL standards. \u00A0 Improve customer satisfaction metric, through stable transparent service. \u00A0 Continuous Improvement: \u00A0 Assist in training and development of internal resources \u00A0 Create relevant documentation for new issues \u00A0 Assist in the development, approval and maintenance of knowledge base articles \u00A0 \u00A0 \u00A0 Qualifications 3-5 years experience in Information Technology with specific knowledge in IT firewall, IP Networking and VPN. Hands-on experience with Meraki and Fortinet firewalls. Knowledge and experience with network protocols and concepts including: SSH, FTP, ICMP, TCPIP (IPv4 & IPv6), Network Address Translation (NAT), SNMP, IPSec, GRE, QoS, and VLANs. Ability to interpret output from network traffic analysis tools such as Ethereal (Wireshark) Effective interpersonal and consulting skills to be used to align customer needs to tactical and strategic solutions. Ability to effectively collaborate in a dynamic team environment. Strong written and verbal communication skills necessary for clear client communication, definition of scope, project deliverables, appropriate system documentation and client communication. Documentation (Excel & Visio) Must have professional demeanor and ability to prioritize and work in a fast-paced environment. Bachelors Degree in related field \u00A0 \u00A0 We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, political affiliation or opinion, medical condition, status as a veteran, and/or any other federal, state, or local protected class. ", "