Full-Time Wellness Experience Consultant – PawsnCollars, HSR Layout, Bangalore

Full-Time Wellness Experience Consultant – PawsnCollars, HSR Layout, Bangalore
Location: HSR Layout, Bangalore
Reports To: Founders
Work Schedule: 10 hours/day | 6 days/week | Rotational shifts
Accommodation: Not Provided
Duration: Minimum 1-year commitment
Salary: ₹25,000 – ₹30,000/month
Start Date: Immediate

About PawsnCollars

Paws & Collars is India’s most trusted pet lifestyle community, dedicated to enhancing the well-being and longevity of pets through expert guidance, premium products, holistic services, and a supportive network of pet parents.

Paws & Collars is more than a pet care brand—we're a community of animal lovers on a mission to transform how India experiences pet wellness. Born out of a deep love for animals and a desire to raise the standards of pet care, we’ve built a one-of-a-kind ecosystem under one roof: Veterinary Clinic – for proactive, compassionate healthcare Grooming Spa – for hygiene that’s gentle, safe, and stress-free Retail Store – stocking handpicked, consciously sourced pet products Pet Café – where pets and parents can relax, connect, and bond Pet Hotel – a sanctuary designed to feel like home, not a kennel

Every corner of our space—from the curated food to the flooring beneath your feet—is designed with animal comfort, mental well-being, and lifestyle alignment in mind. We don’t believe in cages. We believe in freedom, trust, and heart-centered care.

At Paws & Collars, we care for pets the way we care for family—because to us, that’s exactly what they are. We’re here to create a new benchmark for pet hospitality in India. And if you believe in creating a more compassionate world for animals, then you’ll feel right at home here.

Responsibilities:

• Greet walk-in customers and callers warmly, ensuring a professional experience for both pets and pet parents.
• Assist with appointment scheduling through Calendly.
• Capture and update customer and pet details accurately using Zoho and VetBuddy.
• Provide clear explanations and personalized guidance on services and products, focusing on genuine care and suitability rather than hard-selling.
• Make outbound calls for appointments, sales, wellness follow-ups, and customer engagement.
• Connect customers to the appropriate specialists (Vet, Groomer, Café, Retail) for seamless service delivery.
• Support retail by recommending suitable products and assisting with transactions.
• Maintain cleanliness and hygiene across retail and grooming areas as per operational SOPs.
• Conduct daily inventory checks, flag replenishment needs, and assist with stock maintenance.
• Complete end-of-day reports covering bookings, sales, follow-ups, and operational updates.
• Uphold PawsnCollars’ values and represent the brand with warmth, responsibility, and professionalism in every interaction.

Qualifications:

• Prior experience in pet care, veterinary assistance, shelter work, hospitality, or customer service preferred
• Strong love for animals and ease with handling dogs and cats of all temperament
• Strong verbal communication skills in English and/or Kannada/Hindi
• Physically fit and able to manage active work
• Minimum 1-year commitment required
• Flexibility to work varied shifts, including weekends and holidays, as needed.

What We Offer

• Supportive, pet-friendly workplace and inclusive team culture
• Staff meals, paid time off, and sick leave
• Ongoing training and development opportunities
• Recognition and reward programs for outstanding performance
• Opportunities to grow within the PawsnCollars ecosystem (café, retail, wellness, events)

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Food provided
• Paid sick time
• Paid time off

Application Question(s):

• What excites you most about being a Wellness Experience Consultant?
• What excites you most about being part of a pet focused company and environment?
• Do you have your own space in Bangalore, close to HSR Layout?
• Are you genuinely passionate about helping pets and supporting pet parents with empathy and care?
• Are you comfortable working closely with dogs and cats in a retail, wellness, and service-oriented environment?
• Are you a team player who thrives in a fast-paced environment?
• Are you proactive and open to learning and continuous self-improvement?
• Can you communicate clearly and compassionately with pet parents, helping them understand services, products, and wellness needs?
• Can you manage bookings, follow-ups, and customer interactions professionally—both in person and over calls/messages?
• Can you identify customer needs, provide thoughtful recommendations, and resolve concerns to ensure a seamless PawsnCollars experience?
• Can you collaborate smoothly with veterinarians, groomers, café teams, and retail staff to ensure cohesive service delivery?
• Are you able to handle basic operational tasks such as CRM updates, stock checks, and maintaining cleanliness and hygiene across service zones?

Experience:

• Hospitality: 1 year (Preferred)

Work Location: In person