Full-Time Wellness Experience Consultant (WEC)

Full-Time Wellness Experience Consultant (WEC)

Location: Paws & Collars ,HSR Bangalore (On-site )

Work Hours: 10 hrs/day | 6 days/week

Minimum Commitment: 1 year

Compensation: ₹25,000 – ₹30,000/month

Start Date: Immediate

Job Summary :

At PawsnCollars, our Wellness Experience Consultants (WECs) are the core enablers of our brand philosophy – Healthy Pets, Happy Family. They are not just customer-facing staff; they are caregivers, educators, and trust-builders who make every interaction purposeful.

As a WEC, you’ll guide pet parents with warmth and precision, ensuring each pet receives personalized care while every pet parent feels supported, understood, and empowered.

This is more than a job—it’s a chance to be part of an ecosystem that integrates veterinary care, grooming, retail, a pet-friendly café, and a luxury pet hotel into one seamless experience.

Key Responsibilities

• Customer Care & Experience
• Greet walk-ins and callers with empathy, warmth, and professionalism.
• Assist with appointment bookings via Calendly and guide customers to self-book.
• Capture details via Zoho CRM/Forms and maintain accurate records in VetBuddy.
• Provide personalized product and service guidance—without hard selling.
• Outbound Calling & Follow-Ups
• Make outbound calls for sales, appointments and wellness followups
• Conduct Post-service Survey to check on pet well-being, build trust and incorporate feedback into our improvement process
• Engage customers through loyalty rewards, offers, and new service or product launches.
• Service Enablement
• Connect customers to the right specialists (Vet, Groomer, Cafe staff).
• Explain services (Vet, Grooming, Spa, Hotel) clearly, emphasizing preventive and holistic wellness.
• Escalate concerns (health, behavior, wellbeing) to on-duty vets and store managers.
• Retail & Café Engagement
• Recommend products aligned with the pet’s needs; close transactions
• Highlight loyalty rewards and introduce complementary services.
• Assist café guests with menu items and explain pet nutrition benefits.
• Operational Excellence
• Conduct daily inventory checks and flag replenishment needs.
• Maintain tidiness and hygiene across retail floor, grooming zones, and café.
• Submit end-of-day closure reports with updates on bookings, sales, and follow-ups

How You Will Fulfill Your Potential

• Strong love for animals and ease with handling both dogs and cats.
• Prior experience in pet care, hospitality, customer service, or retail preferred.
• Excellent communication skills in English + Kannada/Hindi.
• Physically active, emotionally intelligent, and detail-oriented.
• Flexible to work weekends, holidays, and peak hours.
• Minimum 1-year commitment.

Qualifications

• Prior experience in pet care, veterinary assistance, shelter work, hospitality, or customer service preferred
• Strong love for animals and ease with handling dogs and cats of all temperament
• Strong verbal communication skills in English and/or Kannada/Hindi
• Physically fit and able to manage active work
• Comfortable working weekends, holidays, and peak hours as needed
• Minimum 1-year commitment required

Competencies

• Empathy & Compassion: Natural caregiver who treats animals with love and respect
• Responsibility: Reliable, punctual, and committed to safety protocols
• Adaptability: Stays calm and focused in dynamic, high-energy environments
• Attention to Detail: Observant of subtle behavioral or health changes
• Team Spirit: Works collaboratively across pet care, grooming, and hospitality teamsCustomer Orientation: Friendly, patient, and professional with pet parents

About Paws & Collars

Paws & Collars is more than a pet care brand—we're a community of animal lovers on a mission to transform how India experiences pet wellness.Born out of a deep love for animals and a desire to raise the standards of pet care, we’ve built a one-of-a-kind ecosystem under one roof: Veterinary Clinic – for proactive, compassionate healthcare Grooming Spa – for hygiene that’s gentle, safe, and stress-free Retail Store – stocking handpicked, consciously sourced pet products Pet Café – where pets and parents can relax, connect, and bond Pet Hotel – a sanctuary designed to feel like home, not a kennel

Every corner of our space—from the curated food to the flooring beneath your feet—is designed with animal comfort, mental well-being, and lifestyle alignment in mind. We don’t believe in cages. We believe in freedom, trust, and heart-centered care.

At Paws & Collars, we care for pets the way we care for family—because to us, that’s exactly what they are. We’re here to create a new benchmark for pet hospitality in India. And if you believe in creating a more compassionate world for animals, then you’ll feel right at home here.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per year

Benefits:

• Food provided
• Paid sick time
• Paid time off

Ability to commute/relocate:

• HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Front desk: 1 year (Preferred)

Work Location: In person