Front Office Supervisor

Job Description

Job Summary: We are seeking a highly motivated and customer-focused Front Office Supervisor to oversee daily operations at the front desk. This position plays a key role in ensuring exceptional guest experiences by supervising front desk staff, resolving guest concerns, and maintaining smooth check-in and check-out procedures. The ideal candidate will have strong leadership skills, a passion for hospitality, and the ability to lead by example in a fast-paced environment. Key Responsibilities: Supervise and support front desk agents, bell staff, and concierge (as applicable). Ensure all front office operations (check-in, check-out, reservations, guest inquiries) are executed smoothly and efficiently. Handle guest complaints or escalated issues promptly and professionally, ensuring guest satisfaction. Train, coach, and evaluate front office staff to ensure high service standards. Coordinate with other departments (Housekeeping, Maintenance, F&B) to ensure a seamless guest experience. Monitor and maintain front office supplies, equipment, and cleanliness standards. Ensure compliance with hotel policies, procedures, and brand standards. Assist in creating staff schedules and ensure adequate coverage for all shifts. Process cash and credit transactions, prepare daily reports, and assist in financial reconciliation. Support Front Office Manager with administrative tasks and departmental initiatives. Qualifications: High school diploma or equivalent required. Minimum 2 years of front desk or guest services experience in a hotel environment. Prior supervisory or leadership experience strongly preferred. Excellent communication, interpersonal, and organizational skills. Proficient in hotel management software. Ability to handle stressful situations with a calm, problem-solving approach. Job Type: Full-time Pay: ₹10,000.00 - ₹13,000.00 per month Benefits: Food provided Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Rotational shift Language: Hindi (Preferred) English (Preferred) Work Location: In person