Front Office Supervisor

Job Summary:

The Front Office Supervisor is responsible for overseeing the daily operations of the front desk and ensuring a smooth, efficient, and professional service to guests. This role supports the Front Office Manager in supervising the front desk team, managing guest relations, handling complaints, and maintaining high service standards.

Key Responsibilities:

• Supervise and guide front office staff (receptionists, concierge, bell staff) during assigned shifts.
• Ensure efficient check-in/check-out procedures and accurate guest billing.
• Address guest concerns, requests, and complaints professionally and promptly.
• Monitor front desk operations to ensure adherence to hotel policies and quality standards.
• Train, coach, and support team members to maintain high service levels.
• Maintain front office supplies, systems, and guest amenities inventory.
• Prepare and submit shift reports, daily occupancy, and revenue data as required.
• Coordinate with housekeeping, maintenance, and other departments for guest needs.
• Handle escalated issues or emergencies in the absence of the Front Office Manager.
• Ensure security of guest information and compliance with data protection policies.
• Promote upselling of rooms and services to maximize revenue.

Qualifications:

• Education: High school diploma or equivalent; Degree in Hospitality or related field preferred.
• Experience: Minimum 2 years in front office or guest service roles, with at least 1 year in a supervisory capacity.

Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

• Food provided
• Paid sick time
• Paid time off
• Provident Fund

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person