Front Office Receptionist

Job Overview
We are seeking a dynamic and friendly Front Desk Receptionist to be the welcoming face of our healthcare facility. In this vital role, you will serve as the first point of contact for patients, visitors, and staff, ensuring a smooth and efficient front office operation. Your energetic approach and excellent communication skills will help create a positive experience for everyone who walks through our doors. This position offers an exciting opportunity to be part of a dedicated healthcare team committed to delivering exceptional patient service and administrative support.

Duties

• Greet patients and visitors warmly, providing excellent customer service and guiding them through check-in and check-out processes
• Answer multi-line phone systems promptly with professional phone etiquette, directing calls appropriately
• Verify insurance coverage, perform insurance verification, and assist with billing inquiries using systems such as Epic, Meditech, Athenahealth, or eClinicalWorks
• Schedule patient appointments efficiently utilizing medical scheduling software and coordinate with healthcare providers
• Maintain accurate medical records and documentation review to ensure compliance with HIPAA regulations and clinic policies
• Assist with medical administrative tasks including filing, data entry, and managing electronic health records (EHR systems) such as Meditech or Dentrix
• Support medical billing processes by understanding CPT coding, ICD-10/ICD-9 coding, and Medicare requirements
• Manage office supplies and ensure the front desk area remains organized and welcoming
• Handle intake procedures for new patients, including collecting necessary information and explaining clinic policies
• Support clinic staff with clerical tasks such as typing reports, updating care plans, and managing patient files

Skills

• Proven experience in a medical office setting or healthcare environment with strong front desk responsibilities
• Knowledge of EHR systems like Epic, Meditech, Athenahealth, eClinicalWorks, Dentrix or Eaglesoft is highly preferred
• Familiarity with medical terminology, CPT coding, ICD-10/ICD-9 coding, and medical billing procedures including Medicare guidelines
• Excellent customer service skills with the ability to handle sensitive information discreetly in compliance with HIPAA standards
• Strong computer skills including proficiency in Microsoft Office Suite (Word, Excel) and office management software
• Bilingual abilities are a plus to serve diverse patient populations effectively
• Experience with insurance verification processes and understanding of health information management practices
• Exceptional organizational skills with attention to detail in documentation review and filing processes
• Ability to operate multi-line phone systems efficiently while maintaining professionalism at all times
• Prior clinic or dental office experience is advantageous for understanding medical office workflows and terminology
• Strong communication skills paired with a friendly demeanor to foster positive patient interactions
• Ability to multitask effectively in a fast-paced environment while maintaining accuracy in all tasks

Join our team as a Front Desk Receptionist where your enthusiasm and dedication will directly impact our patients' experience. We value your contribution in creating a welcoming atmosphere while supporting the seamless operation of our healthcare services. This paid position offers an engaging work environment where your skills can truly shine!

Job Type: Full-time

Pay: ₹22.83 - ₹27.50 per hour

Work Location: In person