Front Office Manager

The Front Office Manager plays a crucial role in the hospitality industry, particularly at a resort in Ooty, Tamil Nadu. As the Front Office Manager, you will be entrusted with the responsibility of supervising all front desk operations to ensure exceptional guest experiences. Your primary focus will be on managing the front office team, handling guest check-ins and check-outs, reservations, and overall guest satisfaction while upholding high service standards at the resort. Your key responsibilities will include overseeing front office operations to facilitate smooth check-ins and check-outs, warmly greeting guests and efficiently addressing their inquiries, requests, and complaints. You will be expected to collaborate closely with housekeeping and other departments to fulfill guest requests, ensuring a seamless guest experience from arrival to departure. Additionally, your role will involve team management, where you will train, supervise, and mentor front office staff such as receptionists, bellboys, and concierge. By scheduling daily tasks and motivating the team to provide outstanding guest service, you will play a pivotal role in monitoring staff performance and offering feedback for improvement. Revenue management will also be a crucial aspect of your responsibilities, as you manage room reservations, availability, and rate structures. By coordinating with sales and marketing teams to maximize occupancy and revenue, as well as monitoring and enhancing online and direct booking performance, you will contribute significantly to the resort's operational efficiency. Ensuring compliance with resort policies, safety regulations, and standard operating procedures will be imperative, along with maintaining accurate records of guest check-ins, check-outs, and billing. By implementing and improving front desk procedures for enhanced efficiency, you will optimize customer relations and brand management to uphold high hospitality standards and a strong brand image. To excel in this role, you should possess a Bachelor's degree or diploma in Hotel Management / Hospitality Management, along with at least 4 years of experience in front office operations, preferably in a resort or luxury hotel. Strong leadership, communication, and problem-solving skills are essential, as well as proficiency in hotel management software such as IDS. Your ability to handle high-pressure situations with professionalism, excellent organizational and multitasking abilities, and fluency in English, Hindi, and Kannada will be advantageous. In return for your contributions, you can expect a competitive salary, incentives, accommodation, meals, and career growth opportunities within the resort. This full-time, permanent position offers benefits such as food, paid time off, performance bonuses, yearly bonuses, and a day or night shift schedule based on operational requirements. If you are ready to take on this challenging and rewarding role as the Front Office Manager at a prestigious resort, we encourage you to speak with the employer at +91 8838917193 to explore this exciting opportunity further.,