Front Office manager

Key Responsibilities:

• Supervise and manage the front office staff including receptionists, clerks, and admission officers.
• Ensure prompt and professional handling of patient registration, check-in/check-out, appointment scheduling, and inquiries.
• Oversee telephone and in-person communication with patients and visitors.
• Maintain accurate records of patient appointments, admissions, discharges, and billing information.
• Monitor and improve front office processes to enhance efficiency and patient satisfaction.
• Ensure compliance with hospital policies, confidentiality guidelines, and healthcare regulations.
• Resolve patient complaints and issues in a professional and timely manner.
• Train and evaluate front office staff to maintain high levels of performance and customer service.
• Coordinate with other departments (billing, medical, housekeeping, etc.) to ensure seamless operations.
• Prepare reports on front office operations, patient flow, and feedback for senior management.
• Strong leadership, communication, and interpersonal skills.
• Proficient in hospital management software and MS Office.
• Excellent problem-solving and multitasking abilities.
• Knowledge of medical terminology and patient service protocols is a plus.

Job Type: Full-time

Pay: ₹20,000.00 - ₹28,000.00 per month

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 9003260622