Front Office manager

About The Opportunity

• Oversee daily front desk operations, ensuring seamless check-in/check-out and timely reservation management.
• Manage guest inquiries, complaints, and service requests with a focus on exceptional guest satisfaction.
• Collaborate with housekeeping, concierge, and other departments to ensure coordinated service delivery.
• Supervise and mentor front office staff, including scheduling, training, and performance evaluations.
• Enforce operational policies and procedures to maintain efficiency and compliance with industry standards.
• Implement effective service recovery strategies to resolve issues and enhance guest experiences.
  

Skills & Qualifications

• Must-Have: Proven experience in front office management within the hospitality or hotel industry.
• Must-Have: Proficiency in hotel management software (PMS) and reservation systems.
• Must-Have: Exceptional customer service, communication, and interpersonal skills.
• Must-Have: Strong leadership abilities with a focus on team development and operational efficiency.
• Preferred: Bachelor's degree or diploma in Hospitality Management or a related field.
• Preferred: Familiarity with revenue management strategies and sales initiatives.
  

• Competitive salary and performance-based incentives.
• Opportunities for professional development and career advancement.
• A dynamic and inclusive work environment that encourages innovation and excellence.