Receptionist

Job Description

Job description Ø To develop relationships with patients and their family members to provide maximum personalized patient service. Ø To review customer feedback data and take appropriate preventive and corrective action in the areas assigned as per the Job description Ø To make suggestions for improvements in overall operations with an emphasis on increasing patient satisfaction Ø To interact with the outpatients and inpatient to help our during complaints / grievances. Ø To display a high degree of professionalism and integrity as befitting a member of the management. Ø Must ensure that all personnel are kept well informed of department objectives and policies Ø The ability to ensure that a proper image is being maintained by all Team Members with respect to grooming and uniform standards. Ø To ensure that qualified personnel are selected, recruited and trained in all areas of responsibility. Ø To support and participate in programs related to orientation of new employee. Ø Manage all administrative duties as specified by the Company. Ø To work on time specific standards and implement the same within a period of 3 months. Ø To ensure that customer (in/out patient) satisfaction level is more than 95% in the specified areas. Ø To work on a mechanism to monitor the deviations with reference to patient service standards and delivery time. Ø To guide the patients to the respective consultation suite / investigation area / office and handover the responsibility to the concerned area executive / incharge for further follow-up of the patient. Ø To ensure smooth functioning in the main reception/registration counter/admission counter. Ø To streamline patient’s flow at the main reception during morning hours. Ø To interact with all the outpatients and to help out during complaints/grievances. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Rotational shift Weekend availability Ability to commute/relocate: Royapettah, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person