Receptionist

Purpose of the Role :

We are looking for a Receptionist to handle reception and other administrative activities.

Role & Responsibilities

• Greet and welcome visitors in a warm and friendly manner and direct them to the appropriate personnel or department.
• Ensure hospitality arrangements (tea/coffee/water) for visitors and meetings.
• Manage front desk operations and handle inquiries (in person, over the phone, or via email) professionally and promptly.
• Ensure reception area is always clean and presentable with all necessary stationery and material (e.g. pens, forms and brochures).
• Handling EPABX machine and transferring the calls to the concerned departments.
• Maintain visitor records and ensure security protocols are followed.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
• Update calendars, schedule and confirm appointments and meetings.
• Coordinate all incoming and outgoing courier services and shipments, maintaining accurate logs and records of all packages.
• Assisting to various departments in tracing documents/ material dispatch and receipt of the same by maintaining online courier record.
• Ensure an excellent client and visitor experience, from entry to exit.

Qualifications & Experience:

• Well-groomed and professional appearance.
• Bachelors degree in Hotel Management from any recognized university.
• 3-6 years of relevant work experience as a receptionist, front office representative, or similar role in an office environment.
• Hands-on experience with EPABX systems and telephone operations is must.
• Proficiency in MS Office (Word, Excel, Outlook).
• Excellent verbal and written communication skills in English.
• Flexible and adaptable to different working conditions.
• Strong customer service and interpersonal skills.
• Ability to be resourceful and proactive when issues arise.
• Multitasking and time-management skills, with the ability to prioritize tasks.