Front Office Manager

Job Title: Front Office Manager
Department: Front Office / Guest Services
Location: Kaziranga heritage, kaziranga
Job Type: Full-Time
Job Summary:
We are looking for a highly organized and customer-focused Front Office Manager to oversee the daily operations of our front desk and guest services team. The ideal candidate will ensure smooth check-in/check-out processes, manage guest relations, and lead a team to deliver exceptional hospitality experiences.
Key Responsibilities:

• Supervise and coordinate all front office activities including reception, guest relations, concierge, and reservations.
• Ensure a seamless and professional check-in and check-out process for all guests.
• Manage the front office team: hiring, training, scheduling, and performance management.
• Monitor guest feedback and handle escalated complaints with professionalism and efficiency.
• Maintain a high standard of service, cleanliness, and hospitality throughout the front office area.
• Ensure proper use and updating of front office systems (PMS, reservation platforms, etc.).
• Collaborate with other departments (Housekeeping, F&B, Maintenance) to ensure guest needs are met.
• Prepare reports on occupancy, revenue, and performance metrics for senior management.
• Implement policies, procedures, and standards to enhance operational efficiency.
• Manage budgets, staffing levels, and inventory related to the front office.

Requirements:

• Proven experience as a Front Office Manager or in a similar guest services leadership role.
• Degree or diploma in Hospitality Management or a related field preferred.
• Proficiency in hotel property management systems (e.g., Opera, Fidelio, Cloudbeds, etc.).
• Strong leadership and communication skills.
• Ability to multitask and work under pressure in a fast-paced environment.
• Excellent customer service and conflict resolution abilities.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Preferred Skills:

• Knowledge of additional languages is an advantage.
• Experience in handling VIP guests and high-volume operations.
• Familiarity with revenue and room yield management principles.

Working Conditions:

• Fast-paced hospitality environment with frequent guest interaction.
• May require standing or walking for extended periods.
• Regular use of computer systems and communication devices.

Benefits:

• Competitive salary and performance-based bonuses
• Professional development and training opportunities
• Health and wellness benefits
• Staff accommodation or transportation (if applicable)
• Discounts on F&B and hotel services

Job Type: Permanent

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Yearly bonus

Language:

• English (Preferred)

Work Location: In person