Front Office Guest Service Associate

Your day-to-day

Guest Service Associate (Front Office)

Key Responsibilities:

• Be the warm welcome that starts every guest s experience.


• Recognize and greet

  IHG One Rewards members

  and repeat guests.


• Manage bookings, up-selling opportunities, and promote hotel facilities.


• Handle

  cash and credit transactions

  accurately.


• Check guests in and out smoothly, issue keys, and manage safety deposit boxes.


• Stay one step ahead of guest needs by noting preferences and resolving concerns.


• Assist with billing issues, local information, and liaise with management when needed.


• Follow hotel

  safety and security procedures

  at all times.


• Maintain a professional appearance as a

  brand ambassador

  .


• Support colleagues with ad-hoc duties as required.

What we need from you

• Education:

  High school diploma required; Diploma/Degree in Hospitality is an advantage.



• Experience:

  Minimum

  1 year in Front Desk/Guest Service

  role (hotel experience preferred).


• Strong communication and

  problem-solving skills

  .


• Fluency in the

  local language

  (additional languages are a plus).


• Tech-savvy with good reading, writing, and basic math skills.



• Flexibility

  to work night shifts, weekends, and holidays.


• Physically fit able to lift/push up to 23 kg when required.

What we offer

We ll reward all your hard work with:

• 8 days off per month




• Duty meals




• Uniform provided




• IHG room discounts worldwide




• Learning & career growth opportunities

  across IHG Hotels & Resorts

IHG family

About IHG & Holiday Inn Express

IHG Hotels & Resorts

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