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IHG Hotels & Resorts
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Front Office Guest Service Associate

Front Office Guest Service Associate

IHG Hotels & Resorts

0 - 1 years

|

0 - 1 Lacs

chennai tamil nadu india

Posted:6 days ago| Platform: Foundit logo

Apply

Skills Required

basic front desk front office management

Work Mode

On-site

Job Type

Full Time

Job Description

First impressions count. To get our guests memorable experiences off to an unforgettable start, we re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:

Every day is different, but you ll mostly be:
Kicking off truly memorable guest experiences with the warmest of welcomes
Acknowledging IHG Rewards Club members and returning guests in person or over the phone
Taking, managing, and receiving payments for guest bookings
Making the check-in and check-out process feel swift and seamless
Staying one step of our guests needs to anticipate requests and offer tailored recommendations
Being our guests trusted contact - helping with everything from bill issues to restaurant recommendations

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