Front Office Guest Service Associate

Job Title: Front Office Associate/ Supervisor

Reports to: Front Office Manager/Assistant Manager

Department: Front Office

Location: Gokulam Park at Coimbatore

Job Summary: Guest Interaction & Reception:

• Warmly greeting guests upon arrival and departure.
• Providing a welcoming and hospitable atmosphere.
• Answering phone calls and responding to guest inquiries.
• Managing guest check-in and check-out procedures efficiently.
• Assigning rooms and issuing keys.
• Providing information about hotel amenities, services, and local attractions.
• Processing guest payments and managing bills.

Administrative & Coordination:

• Handling reservations and cancellations.
• Managing guest records and maintaining accurate data.
• Coordinating with other departments like housekeeping and maintenance.
• Delivering mail and messages to guests.
• Processing food and beverage requests.

Problem Solving & Conflict Resolution:

• Addressing guest complaints and resolving issues promptly and professionally.
• Acting as a point of contact for guest requests and concerns.
• Diffusing tense situations and finding solutions.

Additional Responsibilities:

• Maintaining a clean and organized front desk area.
• Assisting guests with luggage and other requests.
• Upselling hotel services and amenities.
• Ensuring guest satisfaction throughout their stay.

Job Type: Full-time

Pay: Up to ₹26,500.00 per month

Benefits:

• Commuter assistance
• Food provided
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Morning shift
• Rotational shift

Supplemental Pay:

• Yearly bonus

Work Location: In person