Posted:1 month ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are seeking a skilled and experienced Front Office Manager to join our team at our hotel in India. The ideal candidate will have a strong background in hospitality and a passion for providing exceptional guest service.

Responsibilities

  • Greet and check-in guests upon arrival, ensuring a warm welcome and smooth registration process.
  • Manage guest inquiries and provide information about hotel services and local attractions.
  • Handle reservations and cancellations efficiently, utilizing the hotel management software.
  • Address and resolve guest complaints and issues promptly to ensure guest satisfaction.
  • Coordinate with housekeeping and maintenance departments to ensure room readiness and guest comfort.
  • Process payments and maintain accurate records of transactions.
  • Assist in managing the front office team and train new staff as needed.

Skills and Qualifications

  • 2-10 years of experience in a hotel front office or customer service role.
  • Strong communication and interpersonal skills to interact effectively with guests and team members.
  • Proficiency in hotel management software and Microsoft Office Suite.
  • Excellent organizational skills and attention to detail to manage multiple tasks efficiently.
  • Ability to work flexible hours, including weekends and holidays.
  • Strong problem-solving skills and ability to remain calm under pressure.
  • Knowledge of local attractions, events, and services to assist guests.

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