Front Office for HOTEL

Pardeep Kumar ( Proprietor of ABP Empower)

5 - 6 years

2 - 3 Lacs

mohali punjab india

Posted:6 days ago| Platform: Foundit logo

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Skills Required

reservation systems guest relations check-in procedures customer service payment processing conflict resolution front desk operations billing systems multitasking sales techniques

Work Mode

On-site

Job Type

Full Time

Job Description

Description

The Front Office position at our hotel is responsible for ensuring a warm welcome for guests and providing them with excellent service throughout their stay. This role requires a detail-oriented individual with strong communication skills and a passion for hospitality.

Responsibilities

Greet and welcome guests upon arrival
Manage check-in and check-out processes efficiently
Handle guest inquiries and provide information about the hotel and local attractions
Resolve guest complaints and ensure guest satisfaction
Maintain accurate records of room availability and reservations
Coordinate with housekeeping and maintenance staff to ensure a smooth operation
Assist with billing and payment processing
Promote hotel services and amenities to guests

Skills and Qualifications

5-6 years of experience in front office operations in the hospitality industry
Proficient in hotel management software and Microsoft Office Suite
Strong communication and interpersonal skills
Excellent customer service and problem-solving abilities
Ability to work in a fast-paced environment
Familiarity with reservation systems and front desk operations
Knowledge of local attractions and amenities
Fluency in English and local languages is a plus

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