Front Office Executive

Key Responsibilities:

• Visitor & Client Management:

  Greet and assist visitors, vendors, and clients professionally, ensuring smooth check-in and check-out processes.

• Reception Operations:

  Maintain a well-organized front desk and reception area, ensuring a welcoming environment.

• Communication Handling:

  Manage incoming calls, emails, and messages using ERP-integrated systems for logging and tracking.

• SAP/ERP Coordination:

  Support basic SAP/ERP tasks such as data entry, ticket logging, and workflow routing in coordination with IT and HR teams.

• Meeting & Scheduling:

  Coordinate meeting room bookings and maintain schedules using ERP calendar tools.

• Documentation & Reporting:

  Assist in generating front desk reports and logs using ERP modules.

• Collaboration:

  Liaise with HR, IT, and Admin departments to ensure smooth office operations and system updates.

• Issue Resolution:

  Identify and escalate system-related issues (e.g., login problems, access requests) to the IT support team.

Required Qualifications:

• Educational Background:

  Graduate degree in any discipline; certification in office administration or ERP systems is a plus.

• Technical Expertise:

• Familiarity with SAP or other ERP platforms (basic navigation and data entry).
• Proficiency in MS Office and office equipment.

• Customer Service Skills:

  Strong interpersonal and communication skills with a professional demeanor.

• Organizational Skills:

  Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.

• Communication:

  Clear verbal and written communication skills, especially for handling internal and external queries.

• Problem-Solving:

  Basic troubleshooting skills for front desk and ERP-related issues.

• Team Collaboration:

  Ability to work closely with cross-functional teams and support administrative workflows.