Front Office Executive

Viceroy Luxury Mountain Resort & Spa is committed to providing exceptional guest experiences. Our tranquil setting, lush surroundings, and warm hospitality make us a sought-after destination for travelers seeking relaxation and rejuvenation.

Responsibilities:

• Guest Services: Welcome guests with a friendly demeanor, handle check-ins, and assist with reservations. Ensure a seamless arrival experience.
• Inquiries: Respond promptly to guest inquiries via phone, email, or in person. Provide accurate information about resort amenities, services, and local attractions.
• Administrative Tasks: Manage front desk operations, including handling cash, maintaining records, and coordinating with other departments.
• Problem Resolution: Address guest concerns promptly and professionally, ensuring their satisfaction throughout their stay.
• Multitasking: Juggle multiple tasks efficiently, maintaining composure during busy periods.

Qualifications:

• Experience: Minimum of 2 years in a resort or hotel front office role.
• Communication: Excellent verbal and written communication skills.
• Customer Service: A warm and welcoming attitude committed to exceeding guest expectations.
• Organizational Skills: Ability to manage check-ins, reservations, and administrative tasks simultaneously.
• Adaptability: Thrive in a dynamic environment and handle unexpected situations with poise.
• Team Player: Collaborate effectively with colleagues across departments.

Perks:

• Accommodation: Comfortable lodging provided .
• Meals: Enjoy delicious meals prepared by our culinary team.
• Work-Life Balance: Embrace work in a serene environment surrounded by nature.

If you’re passionate about hospitality and ready to contribute to an exceptional guest experience, we’d love to hear from you! Apply now and be part of our dedicated team.

Job Type: Full-time

Pay: ₹10,325.27 - ₹17,000.00 per month

Work Location: In person