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Front Office Executive

0 years

0 Lacs

Gurgaon, Haryana, India

Posted:3 days ago| Platform: Linkedin logo

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Skills Required

communication service drive management software coaching escalation sdl compliance regulations reports audits training

Work Mode

On-site

Job Type

Full Time

Job Description

Job Aim: The FOE is responsible for directing and administering the operational efforts of the Front office. This individual ensures that established policies and procedures are followed, oversees provision of a full range of services to visitors and employees, who are promptly and professionally served. Competencies: ▪ Excellent communication skills. ▪ Strong customer service drive. ▪ Pro - active problem-solving skills. ▪ Exceeding customer satisfaction ▪ Excellent time management/ Able to work flexible hours ▪ Quick learner and ability to motivate self & others ▪ Proven working experience as a lobby manager/ FM industry. ▪ Confidently able to present to clients. ▪ Hands-on experience in using visitor management software and MS office. ▪ Strong team player within a customer service team environment. ▪ Providing flawless, upscale, professional service ▪ Adaptable, composed, flexible with strong Mental Resilience Responsibilities: ▪ Key Operations delivery ▪ Manage the Front Office in most professional manner, directing and coaching staff to ensure pleasant experience to all visitors. ▪ Greet VIP clients/visitors on arrival at front office and as directed, perform special services for VIP Guest’s/client. Provide safety briefing and assist in VIP’s arrival/departure in absence of guest relation officers. ▪ Assist in sending clients/visitors messages or faxes and self-check-in. ▪ Assisting with special needs for visitors with disabilities. ▪ Having prior information of arriving clients/visitors and ensure all necessary arrangements are done as per requirement, follow up in case guests are not picked up from hotel. ▪ Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival ▪ Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix. ▪ Ensure welcome PPT is updated & displayed for the client visits and all the equipment’s are in working condition ▪ Ensure all relevant communication is updated and displayed at all times, at the Front office, as per the guidelines given by SDL. ▪ Check cleanliness of lobby, lifts and public areas, lights and as well as front office staff in proper grooming and behavior. ▪ Ensure all equipment and hardware at the Front Office is working and there is zero downtime. Escalate to next level as necessary for rectification. ▪ Operates the front office computer system to assist front office attendants ▪ Aid in general administrative activities and to Helpdesk as required. ▪ Ensure FOE handles all incoming and outgoing calls in professional & polite manner. Co-ordinates with all departments to address the all the concerns/event management/flower arrangements to maintain Front Office functions properly. ▪ Ensure Accenture specific processes/manual is followed ▪ Manage/track amount collected for temporary badges. ▪ Ensure compliance of regulations/requirements of JLL management. ▪ Participate in Emergency Evacuation procedures including crisis management and business continuity. ▪ Develop the necessary policies and procedures required for all functions within the scope of Front Office. ▪ Responsible for ensuring availability of safety and Accenture directory signage. ▪ Preparation of all required reports/participation in internal/external audits. ▪ Ensure training of front office /GRE staff as per relevant training calendars ▪ To discuss all matters that needed to follow up with the next shift front office executive approving and managing the roster ▪ Govern overall performance of Front office executive & Guest relation executive as per defined roles & responsibilities. Show more Show less

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