Front Office Executive

Job Summary

As a Front Desk Executive, you will be the face of the resort, welcoming guests and ensuring their check-in/check-out experience is smooth, professional, and memorable. You will provide exemplary guest service while coordinating with various departments to fulfill guest needs and maintain operational efficiency.

Key Responsibilities

Guest Services

•         Greet and welcome guests in a warm, friendly, and professional manner.

•         Handle check-in and check-out procedures efficiently using the PMS (Property Management System).

•         Respond to guest inquiries regarding resort services, local attractions, and travel directions.

Administrative Tasks

•         Maintain accurate records of guest information, room availability, and billing.

•         Process payments via cash, card, or digital platforms.

•         Prepare reports (night audit, occupancy, guest feedback summaries, etc.)

Communication

•         Answer phone calls promptly and route them appropriately.

•         Handle reservations, cancellations, and room assignment changes.

•         Liaise with housekeeping, maintenance, and other departments to ensure guest satisfaction.

Problem Solving

•         Resolve guest complaints or issues promptly and professionally.

•         Escalate unresolved issues to supervisors or managers as needed.

Qualifications and Requirements

Education: Minimum High School Diploma or Graduate Degree in Hospitality preferred.

Experience: 1–2 years in a front desk or customer service role (preferably in hospitality/resort).

Languages: Fluent in English, Marathi and Hindi

Other Skills:

•         - Excellent communication and interpersonal skills.

•         - Strong multitasking and organizational abilities.

•         - Professional appearance and demeanor.

•         - Flexible with shifts, including weekends and holidays.

Benefits

•         Free meals/accommodation

•         Staff discounts

•         Training & development opportunities