Job Summary As a Front Desk Executive, you will be the face of the resort, welcoming guests and ensuring their check-in/check-out experience is smooth, professional, and memorable. You will provide exemplary guest service while coordinating with various departments to fulfill guest needs and maintain operational efficiency. Key Responsibilities Guest Services • Greet and welcome guests in a warm, friendly, and professional manner. • Handle check-in and check-out procedures efficiently using the PMS (Property Management System). • Respond to guest inquiries regarding resort services, local attractions, and travel directions. Administrative Tasks • Maintain accurate records of guest information, room availability, and billing. • Process payments via cash, card, or digital platforms. • Prepare reports (night audit, occupancy, guest feedback summaries, etc.) Communication • Answer phone calls promptly and route them appropriately. • Handle reservations, cancellations, and room assignment changes. • Liaise with housekeeping, maintenance, and other departments to ensure guest satisfaction. Problem Solving • Resolve guest complaints or issues promptly and professionally. • Escalate unresolved issues to supervisors or managers as needed. Qualifications and Requirements Education: Minimum High School Diploma or Graduate Degree in Hospitality preferred. Experience: 1–2 years in a front desk or customer service role (preferably in hospitality/resort). Languages: Fluent in English, Marathi and Hindi Other Skills: • - Excellent communication and interpersonal skills. • - Strong multitasking and organizational abilities. • - Professional appearance and demeanor. • - Flexible with shifts, including weekends and holidays. Benefits • Free meals/accommodation • Staff discounts • Training & development opportunities
We are seeking a detail-oriented and knowledgeable Land and Liaisoning Officer to manage land acquisition, documentation, and stakeholder relations. A key requirement for this role is the ability to read and extract 7/12 land extracts and navigate legal and regulatory frameworks related to land transactions. The ideal candidate will possess excellent liaisoning skills to work effectively with landowners, local authorities, and various stakeholders while ensuring compliance with all relevant land laws and regulations. Key Responsibilities: • Land Acquisition & Documentation: • Read, extract, and analyze 7/12 land extracts and other related land records for land transactions. • Negotiate and secure land acquisitions, leases, and agreements for project development. • Ensure that all necessary legal documents, including title deeds and land records, are complete, accurate, and in compliance with relevant laws. • Liaison and Stakeholder Communication: • Act as the primary liaison between the company and landowners, government authorities, and other external stakeholders. • Develop and maintain strong relationships with local communities, government officials, and landowners to facilitate smooth project execution. • Organize and attend community meetings and hearings to communicate project plans, obtain consent, and address concerns or objections. • Legal and Regulatory Compliance: • Ensure that land acquisition processes follow all legal requirements and are compliant with local laws, including zoning, land ownership rights, and environmental regulations. • Review land-related legal documents, agreements, and permissions to ensure compliance with national and regional land use policies. • Work with legal teams to resolve disputes related to land transactions, titles, and ownership. • 7/12 Extract Management: • Extract and interpret 7/12 land extracts and other relevant land records, ensuring accurate data handling for land assessments, acquisitions, and project planning. • Coordinate with local authorities to verify land ownership, classification, and encumbrances from 7/12 and other official documents. • Ensure all land-related documentation is accurately recorded and maintained for future reference and legal purposes. • Reporting and Documentation: • Maintain thorough records of all land acquisitions, agreements, and correspondence with stakeholders. • Prepare regular reports on the status of land acquisitions, regulatory compliance, and any challenges encountered during the process. • Provide periodic updates on the progress of land transactions to senior management. Required Qualifications and Skills: • Education: • Bachelor's degree in Land Management, Real Estate, Urban Planning, Law, or a related field. Experience: • Minimum of 3-5 years of experience in land acquisition, liaisoning, or project management, preferably in the real estate, infrastructure, or construction sectors. • Proficient experience in reading, extracting, and interpreting 7/12 land extracts. • Strong understanding of local land laws, regulations, and procedures related to land transactions. Skills: • Expertise in reading and understanding 7/12 extracts, land title documents, and other land records. • Excellent negotiation, communication, and interpersonal skills. • Ability to work effectively with local authorities, landowners, and communities. • Strong problem-solving skills and ability to resolve conflicts related to land transactions. • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and land-related management software. Personal Attributes: • Highly organized, with strong attention to detail and accuracy. • Ability to handle multiple tasks and meet deadlines. • Strong ethical standards and commitment to maintaining confidentiality. • Flexibility and adaptability in working across different regions and with diverse stakeholders. Desirable Qualifications: • Knowledge of GIS (Geographic Information Systems) or land management software. • Familiarity with environmental and sustainable land practices. Working Conditions: • Full-time position, with occasional travel to project sites. Job Type: Full-time Benefits: • Cell phone reimbursement • Paid time off Schedule: • Day shift
We are seeking a dynamic and experienced Head of Operations to oversee and manage the day-to-day operations of our luxury resort. The ideal candidate will ensure exceptional guest experiences, maintain high standards in service delivery, manage departmental teams, and drive operational excellence. This role demands a hands-on leader with a deep understanding of luxury hospitality, attention to detail, and the ability to manage a large team while maintaining the brand’s high-end standards. Key Responsibilities: • Oversee daily operations of all departments including Front Office, Housekeeping, F&B, Maintenance, Spa, and Security. • Ensure a consistent and exceptional guest experience across all service touchpoints. • Monitor and improve service quality, operational efficiency, and cost-effectiveness. • Lead, mentor, and train department heads and ensure adherence to SOPs and brand standards. • Develop operational strategies to improve occupancy, revenue, and profitability. • Conduct regular audits and inspections to ensure compliance with safety, hygiene, and quality standards. • Coordinate with the sales and marketing teams to support events, promotions, and guest engagement programs. • Implement sustainable and environmentally friendly practices throughout the property. • Analyze feedback, reviews, and internal reports to drive continuous improvement. • Prepare and manage budgets, forecasts, and resource planning. • Act as the point of escalation for guest issues and operational concerns. Qualifications & Requirements: Bachelor’s or Master’s degree in Hospitality Management or related field. Minimum 8–10 years of experience in hospitality operations, with at least 3–5 years in a leadership role in luxury resort or hotel management. Strong understanding of luxury service standards and guest expectations. Excellent leadership, interpersonal, and team management skills. Proficiency in hotel management systems and Microsoft Office Suite. Strong analytical, problem-solving, and decision-making abilities. Flexible, adaptable, and able to work under pressure in a fast-paced environment. Willingness to be based on-site and work on weekends and holidays when required. Preferred Attributes: • Experience in opening or scaling resort operations. • Knowledge of sustainability and wellness-focused hospitality practices. • Familiarity with regional languages is a plus.
The ideal candidate will be constantly assessing the systems in place to ensure that they are both safe and operating efficiently. This candidate will be comfortable managing a team and conducting analysis in order to highlight areas for improvement. This candidate should also be comfortable ensuring necessary utilities are working correctly and possess strong organizational skills in order to keep track of multiple projects at once. Roles & Responsibilities: -Handle all Mechanical, Electrical, and Plumbing (MEP) systems operations and maintenance personally. -Perform regular inspections, troubleshooting, and repairs of HVAC, electrical panels, pumps, plumbing, and fire systems. -Execute preventive and corrective maintenance tasks across resort facilities. -Ensure energy efficiency and monitor utility systems to reduce operational costs. -Maintain compliance with local safety codes, statutory regulations, and industry standards. -Coordinate with contractors and service providers for specialized MEP works. -Keep accurate logs of all maintenance activities, equipment servicing, and certifications. -Support renovation and upgrade projects with hands-on technical expertise. Qualifications Bachelor's degree in Engineering or related field 5 years supervisory experience with heavy machinery, production lines or related fields Strong critical thinking and organizational skills Ability to identify and solve inefficiencies in processes
The role at Forest Hills at Tala is for an Operations Manager at the luxury resort located in Tala Village, Raigad, Maharashtra. As the Operations Manager, you will be responsible for overseeing the day-to-day operations of the resort, managing staff, ensuring guest satisfaction, and maintaining high-quality standards throughout the property. Your role will involve utilizing your strong leadership and management skills to lead the team effectively. Your experience in the hospitality industry will be crucial in ensuring the smooth functioning of all operations. Your excellent organizational and problem-solving abilities will play a key role in maintaining the high standards of the resort. Effective communication and interpersonal skills will be essential in interacting with both the staff and guests. Your knowledge of budgeting and financial management will be utilized in managing the financial aspects of the resort. The ability to work in a fast-paced environment is necessary to handle the dynamic nature of the hospitality industry. Previous experience in a similar role will be an added advantage. A Bachelor's degree in Hospitality Management or a related field is preferred for this position. If you are looking for a challenging yet rewarding role in the hospitality industry with the opportunity to work in a luxurious and nature-focused environment, then this position at Forest Hills at Tala may be the perfect fit for you.,