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Front Office Associate

1 years

2 - 0 Lacs

Posted:18 hours ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Job Types: Full-time, Permanent

Pay: From ₹18,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Schedule:

  • Rotational shift

Supplemental Pay:

  • Overtime pay
  • Yearly bonus

Experience:

  • Hotel management: 1 year (Required)

Language:

  • English (Required)

Location:

  • Andheri, Mumbai, Maharashtra (Required)

Work Location: In person

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