Front Office Associate

0 - 2 years

1 - 3 Lacs

jaisalmer

Posted:2 days ago| Platform: Naukri logo

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Skills Required

front office operations customer service front office hospitality hotel management front desk front office management receptionist activities guest handling sales telephone handling guest relations ohsas 18001 telephone operating

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly motivated and customer-focused Front Office Associate to join our team at the Godwin Hotel Group. The ideal candidate should have 0-2 years of experience in the hospitality industry.


Roles and Responsibility
  • Manage front office operations, including reception, concierge, and bell captain duties.
  • Provide exceptional customer service to guests, responding to their queries and resolving issues promptly.
  • Coordinate with other departments to ensure seamless guest experiences.
  • Maintain accurate records and reports, including guest information and transaction details.
  • Ensure compliance with company policies and procedures.
  • Collaborate with colleagues to achieve sales targets and improve customer satisfaction.

Job Requirements
  • Excellent communication and interpersonal skills are required to work effectively with diverse groups.
  • Strong problem-solving skills are necessary to handle challenging situations professionally.
  • Ability to work well under pressure, meeting deadlines and handling multiple tasks simultaneously.
  • Basic knowledge of hotel management systems and software is preferred.
  • A high level of energy and enthusiasm is needed to maintain a positive attitude in a fast-paced environment.
  • Team player with a willingness to learn and grow within the organization.

*Note - Job has been sourced from social media platforms/other public websites.

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