Front Office Assistant

Company Description

Shilton Hospitality Pvt Ltd is a diverse hospitality company with business hotels, resto-bars, catering facilities, music festivals, and leisure resorts.

Key Responsibilities

1. Centralized Reservation Management

• Handle all reservations individual, group, and corporate for all units via phone, email, PMS, CRS, and OTA platforms.
• Input, update, and manage bookings accurately across PMS.
• Coordinate with property-level front desk and housekeeping to ensure seamless arrivals and occupancy.
• Manage group blocks including allotments, cut-offs, and rooming lists.

2. OTA Extranet & Channel Management

• Maintain and update rates, availability, and content across OTA extranets and distribution channels.
• Monitor rate parity and fix discrepancies promptly.

3. Revenue Management & Forecasting

• Analyze booking data, ADR, RevPAR, occupancy trends across properties; prepare and distribute regular reports.
• Implement yield-optimizing strategies: dynamic pricing, inventory controls and overbooking approaches.
• Support forecasting processes and demand calendars for future planning.

4. Reporting & Communication

• Generate daily, weekly, and monthly reservations and revenue dashboards for senior management.
• Communicate rate changes, inventory updates, and reservation trends to relevant stakeholders across departments.

5. Team Coordination & Training

• Lead, mentor, and upskill reservation agents centrally to maintain operational standards.
• Promote revenue culture and best practices in reservation handling among internal teams.

6. Partner Engagement

• Communicate with OTAs, travel agents, corporate clients, and marketing teams