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Radisson Hotel Group
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Front Office Assistant Manager

Front Office Assistant Manager

Radisson Hotel Group

10 - 13 years

6 - 15 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:13 hours ago| Platform:

Apply

Skills Required

Housekeeping Hospitality Administration Front office Public relations Performance management Employee engagement Catering Counselling Recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

INDICATORS OF SUCCESS

Financial (GOP, Re Par, RSI and DepartmentBudget)

Customer Satisfaction & loyalty goals (complaintsper thousand, comment cards, annual quality reiew)

Achieement of employee engagement surey(Kenexa) and retention goals for department

AREAS OF RESPONSIBILITY

Participates in the deelopment and implementation of strategies FrontOffice and Concierge that support achieement of the hotel s goals

Manages the operation of the front office and related areas duringassigned shifts

Creates the first impression by superising the door, concierge andfront office areas

Participates in the deelopment and implementation of processes andprocedures for assigned departments which support achieement of serice andfinancial goals

Participates in the preparation of the annual budget; monitorsachieement of budget and takes correctie steps as appropriate

Prepares and analyses reports in order to deelop an informatiedatabase for decision making and to communicate upcoming business throughoutthe hotel

Plans and co-ordinates hotel housing actiities by working closely withsales, catering, housekeeping and other departments

Ensures seamless transition during shift changes by deeloping andimplementing processes for shifts to communicate with one another

Greets all arriing VIP s, is isible and in contact with guests in apublic relations capacity. Logs any points of concern and promptlyresoles/actions requests of guest as a First Effort priority. Follow upcall(s) are to be made to ensure the guests expectations are met and exceeded.

Assists in all administratie and statistical analysis of departmentoperations

Proidesemployees with the information needed to perform their job effectiely

Orientsemployees to the department and hotel and proides on-the-job training on jobresponsibilities

Prioritisesand assigns work

Proidesfeedback to the employee and department manager on the employee s performanceof job responsibilities

Utilisesleadership skills and motiation techniques in order to maximise employeeproductiity and satisfaction of direct reports

Performs allHuman Resources related functions within the Front Office Department, includingrecruitment and selection, performance management, training and counselling

Creates 100%guest satisfaction by proiding the Yes I Can! experience through performancethat demonstrates the standards of, genuine hospitality and exceeding guestexpectations

Giespersonal attention, takes personal responsibility and uses teamwork whenproiding guest serice

Listens,apologizes with empathy, finds a solution and follows through when resolingguest problems

Proides YesI Can! genuine hospitality and teamwork on an ongoing basis

Assumes theresponsibility to notice when the guest is not satisfied and uses their bestjudgment as to when it is appropriate to use the 100% Guest Satisfaction

Performsother duties required to proide the serice brand behaior and genuinehospitality

Adheres tohotel policies and procedures

Ability tomanage all emergencies, guest and employee accidents and act appropriately toachiee a satisfactory outcome

KeepsManager promptly and fully informed of all problems or unusual matters ofsignificance

Performs allduties and responsibilities in a timely and efficient manner in accordance withestablished company policies and procedures to achiee the oerall objectiesof this position

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Front Office Assistant Manager