Front Desk Receptionist

Front Desk Receptionist

Position: Front Desk Receptionist
Department: Front Office
Location: Mortakka Omkareshwar Main road, 60KM from Indore
Reports to: Front Office Manager / Admin Manager

Role Overview:

The Front Desk Receptionist will be the first point of contact for guests and visitors, ensuring a warm welcome and smooth check-in/check-out process. The role requires excellent communication skills, professionalism, and the ability to handle guest queries efficiently while maintaining a positive image of the organization.

Key Responsibilities:

• Greet and welcome guests, visitors, and clients in a courteous and professional manner.
• Manage check-in and check-out processes efficiently.
• Answer and direct incoming calls, emails, and inquiries promptly.
• Maintain the front desk area, lobby, and reception neat and presentable.
• Handle guest complaints and issues professionally, escalating to the manager when necessary.
• Manage reservations, room allocations, and coordinate with housekeeping and other departments.
• Maintain visitor logs, records, and daily reports accurately.
• Assist with administrative tasks such as filing, photocopying, and data entry.
• Ensure compliance with hotel policies, procedures, and safety guidelines.

Required Skills & Competencies:

• Excellent communication and interpersonal skills.
• Proficiency in MS Office / hotel management software (if applicable).
• Strong organizational and multitasking abilities.
• Professional appearance and grooming standards.
• Problem-solving skills with a customer-first attitude.
• Ability to remain calm and courteous under pressure.

Qualifications & Experience:

• Minimum qualification: Graduate / Diploma in Hospitality Management or equivalent.
• Prior experience in a receptionist/front desk role (hospitality experience preferred).
• Fluency in English and Hindi (additional languages will be an advantage).

Work Conditions:

• Shift-based work including weekends and holidays as per hotel requirements.
• Uniform and grooming standards to be maintained as per company policy.

Key Attributes:

• Friendly and approachable personality.
• Positive attitude with a strong sense of responsibility.
• Commitment to delivering excellent customer service.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Food provided

Work Location: In person