Front Desk Receptionist

Kokilaben Dhirubhai Ambani Hospital

0 - 5 years

2 Lacs

mumbai suburban

Posted:-1 days ago| Platform:

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Skills Required

front desk admissions patient queries

Work Mode

Work from Office

Job Type

Full Time

Job Description

JOB REQUIREMENT (SKILLS):

Accountable and resilient
Commitment to delivering a high level of customer service.
Ability to work under pressure.
Flexibility to work as part of the team
Able to work accurately with an eye for details

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

Managing operational activities of the TPA and Call Centre Department.
Administrative management of the department.
Motivating staff to carry out routine activities and develop special skills for better patient/relative service delivery as well educating them about the time management, professional etiquette, adaptability of computer usage etc.
Allocation and monitoring to ensure the most efficient and effective use of resources in the department.
Involved in Staff recruitment and orientation to the services.
Objective evaluation of Individual staff performance and counseling them periodically.
Interaction and co-ordination with various departments to resolve operational issues, if any, and also to ensure smooth communication and interaction amongst these departments.
Develops operational strategies and enhancing the process of the departments, making it more efficient.
Coordinating with other TPAs and resolving issues if any for the smooth processing of the claims.
Maintaining MIS and Quality Indicators of the processes of the departments.

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