The Telecaller is responsible for handling inbound and outbound calls, generating leads, providing basic service information, scheduling appointments, and supporting the counsellor team in client follow-up and conversions. Key Responsibilities Calling & Lead Generation Make outbound calls to potential clients from provided data. Explain company services (visa, study abroad, immigration, or relevant services). Generate leads and transfer interested clients to senior counsellors. Inbound Call Handling Attend customer inquiries promptly and professionally. Provide basic information regarding documentation, services, and processes. Schedule appointments and walk-ins for the branch. Follow-up & Coordination Maintain regular follow-up with potential leads until conversion. Update CRM / call sheets daily with accurate call logs. Coordinate with counsellors, filing officers, and management. Customer Service Handle customer queries politely and professionally. Maintain a positive attitude and strong customer-focus during calls. Record Keeping Maintain call records, follow-up lists, and daily reporting. Manage and update client databases. Job Types: Full-time, Fresher Pay: ₹12,000.00 - ₹18,000.00 per month Benefits: Paid sick time Work from home Work Location: In person
The Visa Counsellor is responsible for guiding clients through the complete visa process for study, work, tourist, PR and dependent categories. The role involves counselling, documentation, application filing, client handling, and maintaining high service standards. Key Responsibilities Client Counselling Provide accurate and updated information regarding study visas, tourist visas, work permits, PR programs, and immigration pathways. Evaluate client profiles and suggest suitable country options based on eligibility. Explain admission requirements, visa procedures, timelines, fees, and documentation. Documentation & Application Handling Assist clients in preparing required documents (academic, financial, experience, sponsorship, forms, SOPs etc.). Ensure all applications are complete, accurate, and submitted within deadlines. Maintain client files and checklists as per company policy. Communication & Follow-up Keep clients updated on application status through calls, emails, and messages. Coordinate with universities, embassies, or visa application centers when required. Attend to walk-ins, inquiries, and convert leads into admissions/visa files. Sales & Targets Achieve monthly counselling and conversion targets. Promote company services, packages, and ongoing offers. Maintain follow-up records and ensure client retention. Compliance Follow company guidelines, embassy rules, and legal documentation standards. Maintain confidentiality of client information and sensitive documents. Customer Service Provide professional and ethical guidance. Handle client queries, issues, or escalations politely and efficiently. Job Type: Full-time Pay: ₹22,000.00 - ₹60,000.00 per month Work Location: In person
The Visa Counsellor is responsible for guiding clients through the complete visa process for study, work, tourist, PR and dependent categories. The role involves counselling, documentation, application filing, client handling, and maintaining high service standards. Key Responsibilities Client Counselling Provide accurate and updated information regarding study visas, tourist visas, work permits, PR programs, and immigration pathways. Evaluate client profiles and suggest suitable country options based on eligibility. Explain admission requirements, visa procedures, timelines, fees, and documentation. Documentation & Application Handling Assist clients in preparing required documents (academic, financial, experience, sponsorship, forms, SOPs etc.). Ensure all applications are complete, accurate, and submitted within deadlines. Maintain client files and checklists as per company policy. Communication & Follow-up Keep clients updated on application status through calls, emails, and messages. Coordinate with universities, embassies, or visa application centers when required. Attend to walk-ins, inquiries, and convert leads into admissions/visa files. Sales & Targets Achieve monthly counselling and conversion targets. Promote company services, packages, and ongoing offers. Maintain follow-up records and ensure client retention. Compliance Follow company guidelines, embassy rules, and legal documentation standards. Maintain confidentiality of client information and sensitive documents. Customer Service Provide professional and ethical guidance. Handle client queries, issues, or escalations politely and efficiently. Job Type: Full-time Pay: ₹22,000.00 - ₹60,000.00 per month Work Location: In person
The Telecaller is responsible for handling inbound and outbound calls, generating leads, providing basic service information, scheduling appointments, and supporting the counsellor team in client follow-up and conversions. Key Responsibilities Calling & Lead Generation Make outbound calls to potential clients from provided data. Explain company services (visa, study abroad, immigration, or relevant services). Generate leads and transfer interested clients to senior counsellors. Inbound Call Handling Attend customer inquiries promptly and professionally. Provide basic information regarding documentation, services, and processes. Schedule appointments and walk-ins for the branch. Follow-up & Coordination Maintain regular follow-up with potential leads until conversion. Update CRM / call sheets daily with accurate call logs. Coordinate with counsellors, filing officers, and management. Customer Service Handle customer queries politely and professionally. Maintain a positive attitude and strong customer-focus during calls. Record Keeping Maintain call records, follow-up lists, and daily reporting. Manage and update client databases. Job Types: Full-time, Fresher Pay: ₹12,000.00 - ₹18,000.00 per month Benefits: Paid sick time Work from home Work Location: In person