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Front Desk Receptionist

7 - 12 years

0 Lacs

Posted:2 weeks ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Location:

Department:

Employment Type:

Role Overview:

Customer Delight Executive

Key Responsibilities:

1. Front Desk & Reception Management

  • Greet and assist visitors, clients, and employees professionally.
  • Handle incoming calls, emails, and inquiries, directing them to the appropriate department.
  • Maintain visitor logs and issue access passes as per company policy.

2. Customer Delight & Experience Management

  • Provide exceptional customer service, ensuring a warm and engaging experience for all guests.
  • Address customer concerns and escalate issues to the relevant department when necessary.
  • Gather and analyze feedback to enhance the front desk experience.

3. Administrative Support

  • Manage appointment scheduling and conference room bookings.
  • Assist in handling couriers, mails, and document distribution.
  • Ensure the front desk area is well-maintained and organized.

4. Coordination & Communication

  • Collaborate with internal teams (HR, Admin, and Security) to ensure smooth office operations.
  • Communicate effectively with vendors, housekeeping, and facility management teams.
  • Support internal events, meetings, and visitor engagement activities.

5. Compliance & Safety

  • Ensure adherence to security protocols and visitor policies.
  • Follow COVID-19 or other safety guidelines, if applicable.
  • Maintain confidentiality and professionalism in handling sensitive information.

Key Skills & Competencies:

Excellent Communication:

Customer-Centric Mindset:

Multitasking & Organizational Skills:

Problem-Solving Ability:

Professional Appearance & Demeanor:

Tech-Savvy:

Qualifications & Experience:

Education:

Experience:

Other Requirements:

  • Ability to work in a fast-paced environment.
  • Flexible to work across multiple locations in

    Delhi NCR

    as required.

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