Front Desk Executive

Reporting To: CFO Location: SBR Bodakdev Work Hours: 9:00 am to 7:00 pm Holidays: Monday Role Definition: The Front Desk Executive is responsible for managing the reception area, ensuring a welcoming and efficient experience for all clients. This role includes answering inquiries, managing appointments, maintaining documentation, and handling basic administrative tasks. The ideal candidate will possess excellent communication, extrovert and convincing skills with fluency in English, Hindi, and Gujarati. Roles and Responsibilities: Client Interaction & Communication: Answering all inquiries in a professional and courteous manner. Handling and resolving client queries efficiently. Generating, scheduling, and rescheduling appointments. Emailing packages and offers to clients, and following up on inquiries. 2. Appointment Management: Preparing reports on appointments and following up through email or SMS. Managing the appointment book and ensuring efficient scheduling. 3. Documentation & Reporting: Preparing and maintaining patient general information forms, consent forms, and other necessary documentation. Preparing reports for leads and inquiries received from the marketing team 4. Financial Responsibilities: Preparing bills and invoices for services rendered. Managing daily cash handling, including income and expenses. 5. Centre Management: Keeping records of employee leaves, attendance, and timings of entry/exit. Managing the day-to-day tasks of the center, such as arranging repairs or minor tasks. Ensuring the cleanliness and arrangement of the center by coordinating with housekeeping or therapists. Skills Required: 1. Communication Skills: Fluent in English, Hindi, and Gujarati (both verbal and written). Strong interpersonal skills to effectively interact with clients and staff. Ability to convey information clearly and persuasively. 2. Organizational Skills: Strong ability to multitask and manage time efficiently. Attention to detail in maintaining records, schedules, and documentation. Ability to prioritize tasks effectively. 3. Technical Skills: Proficient in using MS Office (Word, Excel, Outlook) and CRM software. Familiarity with appointment scheduling software. Basic knowledge of billing and invoicing procedures. 4. Problem-Solving Skills: Ability to handle client complaints and resolve issues promptly. Proactive in identifying operational issues and coordinating with relevant personnel. Capable of making quick decisions in the absence of the manager Show more Show less