Fresher Engineer

As a Technical Support Specialist, you will be responsible for a variety of tasks to ensure the smooth functioning of technical operations. Your role will involve problem-solving, effective communication, and meticulous attention to detail. **Key Responsibilities:** - Research and identify solutions for technical issues. - Instruct the field team on resolving complex technical problems. - Develop and implement route plans for efficient operations. - Monitor the company's website for ongoing projects. - Prepare reports in the prescribed format required by clients. - Provide backend support to the Operations and Maintenance team. - Ensure timely and accurate reporting. - Resolve complaints within the specified time frame. - Manage multiple open issues simultaneously. - Log all reported issues properly. - Escalate unresolved issues to the appropriate internal teams following standard procedures. - Conduct root cause analysis and provide recommendations to prevent future incidents. **Qualifications Required:** - Proficiency in computer skills, particularly with Microsoft Office. - Ability to work well under pressure. - Positive and proactive attitude towards work. - Strong interpersonal skills and ability to work both independently and as part of a team. - Discretion, confidentiality, and professionalism are essential qualities for this role. This role requires someone who is detail-oriented, proactive, and able to effectively communicate technical solutions to various stakeholders. If you possess the necessary skills and are looking for a challenging yet rewarding opportunity, we encourage you to apply for this position.,