Franchise Sales Manager

Role Description

driving Pan-India franchise growth, ensuring operational excellence, and maintaining brand standards

Key Responsibilities

• Identify, evaluate, and onboard new franchise partners across India in line with Kosmodermas expansion strategy
• Conduct franchise feasibility studies, market analysis, and location assessments
• Coordinate franchise agreements, onboarding processes, and launch support
• Oversee day-to-day operations of existing franchise clinics to ensure compliance with Kosmoderma’s SOPs, brand guidelines, and quality standards
• Act as the primary point of contact for franchisees, resolving operational, commercial, and service-related issues
• Monitor clinic performance metrics including revenue, patient footfall, service quality, and compliance
• Coordinate training programs for franchise clinic staff in collaboration with clinical, sales, and operations teams
• Support franchise owners in building strong clinic teams and leadership capabilities
• Build strong, long-term relationships with franchise partners
• Ensure adherence to legal, regulatory, and healthcare compliance standards
• Conduct periodic audits, reviews, and franchise performance evaluations

Qualifications

• Experience in franchise management, business development, and operations oversight
• Skills in customer relationship management (CRM), client support, and team leadership
• Knowledge of marketing, sales strategy implementation, and market analysis
• Strong organizational, problem-solving, and time-management abilities
• Familiarity with the skin, hair, and cosmetic healthcare industry is an advantage
• Bachelor’s degree in Business Administration, Management, or a related field
• Excellent verbal and written communication skills, with proficiency in English