Front Office Executive

Job Description

Role & responsibilities :- Provide a clean and organized waiting area Welcomes patients into the clinic in a warm and friendly manner Checks-in clients as they arrive for their appointment Assist with helping clients on information about the product or services. Educate clients and respond to client questions in centre/ phone as needed Scheduling patients for new/ returning/ follow- up appointments when required. Identifies and resolves client-centred problems in a timely manner Involving and upselling in clinic promos & packages when appropriate Knowledge of all services, products, pricing & promotions Receive feedback from all the clients. Optimize client satisfaction. Feed client information and billing information into software and ensuring every client information and bills are closed for the day. Ensure paper work/ reports and MMS system are current and correctly filled out Maintain the confidentiality of the record room and handing over the Client file as per the appointment to the Therapist and receiving it and placing it back to the Record Room. Adhere to privacy policies of the clients. Handling the stock room and ensuring the record is maintained for every issue from the stock room. Ensure all the records are maintained as per the process. Protect clients and employees by adhering to safety & hygiene policies Follow, Interact & Engage on brands Social media profiles. Build brand image & value by engaging on social media platforms. Familiarize the brand to clients/audience through social media, increase popularity, enquiries leads. Participate in brand reputation management. Generate reviews( Google ,Mouthshut, Social Media , Practo etc) , written & video testimonials from clients thereby develop stronger loyalty and facilitate incremental registrations and better opportunities .. Promote & participate in events. Monitor internal and external branding at centre. Ensure signages are working at all times to provide maximum brand visibility. Ensure marketing collaterals are displayed at the clinic with good visibility. Preferred candidate profile : 5 to 7 year experience