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Kapture Cx
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Founders office

Founders office

Kapture Cx

1 - 5 years

9 - 13 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

bfsi analytical saas consulting product sales customer support customer experience research analysis competitive benchmarking product support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Company Overview:

Kapture is a leading Software as a Service (SaaS) company with 1000+ enterprise customers across 18 countries. We provide Customer Support and Service SaaS platform to some of the leading businesses in Retail, Ecommerce, Travel and BFSI verticals in India, Middle East, South East Asia and US. With a commitment to innovation and excellence, we empower businesses to build the gold standard of Customer Experience function.

About the Role

Were looking for a sharp, curious, and high-energy individual to work closely with the CEO on high-impact projects and strategic priorities. This is a unique opportunity to gain deep exposure to business building, leadership decision-making, and enterprise growth in a fast-paced, AI-first SaaS environment. Youll collaborate directly with the leadership team, drive cross-functional initiatives, and play a key role in shaping the next phase of our journey.

What Youll Do

Work directly with senior leadership on strategic initiatives across product, growth, and client success
Lead and manage cross-functional projects across product, operations, and customer success
Work closely with enterprise clients and internal teams to drive initiatives from 0 to 1
Drive cross-functional projects with sales product, Support and operations teams
Identify and solve high-leverage problems with speed, clarity, and ownership
Conduct deep research, analysis, and competitive benchmarking to support decision-making

What Were Looking For

3 - 7 years of experience in consulting, startups, VC, or strategic roles
Strong analytical, communication, and problem-solving skills
Proven ability to thrive in fast-paced, ambiguous environments
High ownership mindset with the ability to independently drive outcomes
Comfortable working closely with senior leaders and managing multiple priorities
Bonus: Interest or experience in SaaS, AI, or customer experience domains

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Kapture Cx

Customer Experience Management

Ahmedabad

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