Food Quality Manager-Bsc.Food Tech / 5 lpa

1. Onboarding and Support:

- Conduct assessments and examinations of new franchisees before their inauguration to ensure readiness and compliance with company standards.

- Facilitate opening meetings for newly inaugurated franchise locations, providing essential information and support.

2. Quality Control Audits:

- Execute regular quality control audits at various franchise locations, focusing on quality, hygiene, cleanliness, and compliance with FSSAI norms.

- Maintain detailed records and data post-audit, ensuring that all findings are documented and addressed.

3. Training and Development:

- Provide comprehensive training to franchise owners and their staff during audits, covering all aspects of outlet management and operational excellence.

- Offer ongoing training on marketing strategies to enhance franchisee performance and customer engagement.

4. Communication and Customer Engagement:

- Establish and maintain effective communication with franchisees and end customers, gathering feedback, reviews, and suggestions for improvement.

- Address customer complaints and concerns, liaising with relevant departments to ensure timely resolution.

5. Operational Support:

- Provide training on software systems utilized by franchisees, ensuring they are well-equipped to operate efficiently.

- Address and resolve machinery-related concerns for franchisees, coordinating with maintenance teams as necessary.

- Allocate and track franchisee complaints, requirements, and issues to appropriate departments, ensuring accountability and follow-through.

6. Performance Enhancement:

- Support franchisees in enhancing their service quality and operational performance, identifying areas for improvement and recommending solutions.

- Assist franchisees in inventory management and storage strategies to optimize efficiency and reduce waste.