Key Responsibilities: 1. Strategic Planning Develop and implement comprehensive logistics and supply chain strategies aligned with business goals. Identify opportunities for cost reduction and process improvement. Monitor and analyze logistics KPIs to guide decision-making. 2. Overall Logistics Management Lead logistics operations including inbound, outbound, and reverse logistics. Ensure timely and cost-effective delivery of goods across the network. Implement systems and practices for improved operational efficiency. 3. Supply Chain Management Oversee procurement, inventory control, and demand planning functions. Coordinate with procurement, production, and sales teams to align supply with demand. Optimize supply chain processes and ensure compliance with company and regulatory standards. 4. Daily Operations Oversight Supervise daily logistics functions, ensuring smooth operations and quick resolution of issues. Monitor team performance and adherence to operational protocols. 5. Transportation Management Ensure efficient, timely, and cost-effective transportation of goods. Build and maintain a robust transportation network with reliable carriers. Address transport delays, damages, or route optimizations proactively. 6. Warehouse Operations Oversee warehouse infrastructure, layout, and automation initiatives. Ensure proper inventory management, storage, and dispatch. Maintain safety standards and compliance with warehouse regulations. 7. Vendor Coordination Manage relationships with logistics service providers and vendors. Negotiate contracts and service level agreements (SLAs). Evaluate vendor performance and drive improvements. Qualifications: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field (Master’s preferred). 8+ years of progressive experience in logistics and supply chain management, with at least 3 years in a leadership role. Strong analytical, organizational, and negotiation skills. Proficiency in ERP and logistics software. Excellent leadership and team management capabilities. Show more Show less
Key Responsibilities: Oversee onboarding, documentation, training, and integration for franchise partners on Petpooja, Swiggy, Zomato, and local platforms. Develop strategies to boost franchise sales and resolve operational concerns. Work closely with the sales and marketing teams to increase brand visibility and revenue. Analyze franchisee performance and implement action plans to convert low sales into high sales. Lead a team of junior FSDM executives and ensure efficient execution of tasks. Act as the primary point of contact for franchise owners, addressing all sales and technical concerns. Skills & Qualifications: Strong knowledge of food aggregator platforms (Swiggy, Zomato, etc.). Experience in franchise operations and sales growth strategies. Proficiency in Petpooja and other POS systems. Excellent problem-solving and communication skills. Ability to train and mentor junior team members. Show more Show less
Position Purpose / Objective: The Franchise Infrastructure Development Manager will be accountable for planning, coordinating, and executing all infrastructure development activities for franchise outlets, ensuring timely setup and compliance with company standards, regulatory guidelines, and franchise agreements. Key Responsibilities & Duties: Project Planning & Execution - Conduct site inspections and feasibility analysis. - Prepare project scope, design layout approvals, and infrastructure setup plans, - Develop detailed project schedules and timelines. Vendor & Contractor Management -Identify, evaluate, and onboard vendors and contractors. - Negotiate contracts, pricing, and service-level agreements. - Monitor vendor performance and ensure timely delivery. Budgeting & Cost Control - Prepare and manage infrastructure development budgets. Compliance & Quality Assurance - Ensure compliance, safety standards, and corporate policies. - Conduct quality checks at every stage of development. - Resolve any on-site technical issues during execution. Cross-Functional Coordination - Work closely with legal, Setup vendors, operations, and branding teams. - Ensure smooth coordination across departments for project execution. - Ensure smooth coordination across departments for project execution. - Prepare periodic project status reports for management. Documentation & Reporting -Maintain proper documentation for all project activities. - Prepare handover reports and post-project reviews. - Maintain vendor database and evaluation reports. Mandatory Civil Engineering / Architecture / Project Management / Infrastructure Development. Preferred Civil Engineering / MBA in Project Management, Infrastructure Planning, or Construction Management & etc. Professional Experience: Minimum 2-3 years of relevant experience in infrastructure development or franchise project management. Experience with multi-site development in retail, hospitality, or QSR industries preferred. Technical Skills- Civil and Interior Project Management - Budgeting & Cost Control - Vendor Negotiation - AutoCAD & Project Planning Tools Soft Skills- Leadership & Team Coordination - Problem Solving - Communication & Negotiation - Time Management System Knowledge- MS Project / Primavera - MS Office Suite - ERP/Project Management Software Knowledge Areas: Civil, Electrical, Plumbing, and MEP work knowledge. Government regulations, statutory approvals, and safety compliance. Vendor sourcing, material procurement, and logistics. Franchise outlet operations understanding. Brand standards and corporate design guidelines. Key Performance Indicators (KPIs): Timely outlet setup and handover. In-house layout & 3D design Project cost variance (% vs budget). Vendor performance metrics. Compliance and safety audit scores. Franchisee satisfaction ratings. Working Conditions: Frequent travel to project sites. Ability to work under tight deadlines and extended hours as required.
Project Planning & Execution - Conduct site inspections and feasibility analysis. - Prepare project scope, design layout approvals, and infrastructure setup plans, - Develop detailed project schedules and timelines. Vendor & Contractor Management -Identify, evaluate, and onboard vendors and contractors. - Negotiate contracts, pricing, and service-level agreements. - Monitor vendor performance and ensure timely delivery. Budgeting & Cost Control - Prepare and manage infrastructure development budgets. Compliance & Quality Assurance - Ensure compliance, safety standards, and corporate policies. - Conduct quality checks at every stage of development. - Resolve any on-site technical issues during execution. Cross-Functional Coordination - Work closely with legal, Setup vendors, operations, and branding teams. - Ensure smooth coordination across departments for project execution. - Ensure smooth coordination across departments for project execution. - Prepare periodic project status reports for management. Documentation & Reporting -Maintain proper documentation for all project activities. - Prepare handover reports and post-project reviews. - Maintain vendor database and evaluation reports.
Company Description – Naadbramha is India's No.1 Idli Franchise with over 300+ outlets across the country. Renowned for delivering authentic South Indian flavors, we are expanding our reach nationwide to promote a healthy lifestyle in Maharashtra and create employment opportunities through affordable franchise options. Role and Responsibilities: Oversee onboarding, documentation, training, and integration for franchise partners on Petpooja, Swiggy, Zomato, and local platforms. Develop strategies to boost franchise sales and resolve operational concerns. Work closely with the sales and marketing teams to increase brand visibility and revenue. Analyze franchisee performance and implement action plans to convert low sales into high sales. Act as the primary point of contact for franchise owners, addressing all sales and technical concerns. Provide training and support to franchise owners on operational best practices. Handle queries related to sales growth, order processing, and platform issues. Monitor franchise sales performance and report key insights to senior managers. Ensure smooth functioning of local platform integrations and resolve technical challenges. Skills & Qualifications: 3+ years in QSR, franchise operations, or food tech platforms Strong knowledge of food aggregator platforms (Swiggy, Zomato, etc.). Experience in franchise operations and sales growth strategies. Proficiency in Petpooja and other POS systems. Excellent problem-solving and communication skills. Ability to train and mentor junior team members. Experience in customer support or operations is a plus.
Company Description – Naadbramha is India's No.1 Idli Franchise with over 300+ outlets across the country. Renowned for delivering authentic South Indian flavors, we are expanding our reach nationwide to promote a healthy lifestyle in Maharashtra and create employment opportunities through affordable franchise options. Role Responsibilities: · Develop and implement HR strategies and initiatives aligned with the overall business strategy · Bridge management and employee relations by addressing demands, grievances or other issues · Manage the recruitment and selection process · Support current and future business needs through the development, engagement, motivation and preservation of human capital · Develop and monitor overall HR strategies, systems, tactics and procedures across the organization · Nurture a positive working environment · Oversee and manage a performance appraisal system that drives high performance · Maintain pay plan and benefits program · Assess training needs to apply and monitor training programs · Report to management and provide decision support through HR metrics · Ensure legal compliance throughout human resource management · Statutory Compliances, Payroll Management, Admin, Asset Management, KRA/KPI, Grievance Handling, Full and Final Settlement · SOP’s And Policies Generation. Role Requirements (Must-Have Skills): · MBA / Bachelor’s degree in HR preferred. · 5+ years of experience in HR Manager role. · Strong communication and interpersonal skills · Handled Team / Bold and Energetic / Positive Attitude and Healthy preferred. · Ability to work independently and as part of a team · Problem-solving and analytical skills Job Type: Full-time Benefits: Provident Fund Schedule: Day shift Education: Bachelor's (Preferred)
Company Description Naadbramha Idli, India's No.1 Idli Franchise, is renowned for delivering authentic taste with over 300+ outlets across the country. Known for our unique Idli batter, we are trusted for quality and flavorful food including healthy, non-oily Sambar and freshly prepared coconut chutney. After establishing a strong presence in Maharashtra, we aim to expand nationwide to promote a healthy lifestyle and create employment opportunities. Role Description This is a full-time on-site role for a Restaurant Interior Setup Designer located in Pune. The role involves planning and designing functional, aesthetic interior settings for our restaurant outlets. Responsibilities include space planning, developing architectural and construction drawings, selecting and managing FF&E (furniture, fixtures, and equipment), and ensuring design compliance with brand standards. The designer will collaborate with various teams & vendors to bring our unique ambiance to life. Qualifications Space Planning and Interior Design skills Proficiency in Architecture and Construction Drawings Experience with FF&E (Furniture, Fixtures & Equipment) Strong project management and collaboration skills Ability to work on-site in Pune Bachelor's degree in Interior Design, Architecture, or related field 3-5 years of experience in restaurant or commercial interior design
Company Description Naadbramha Idli is India's No.1 Idli franchise, renowned for delivering authentic taste with over 300+ outlets nationwide. The franchise is known for its unique Idli batter, healthy non-oily Sambar, and freshly prepared coconut chutney. Naadbramha Idli aims to promote a healthy lifestyle and create employment opportunities with affordable franchise options. Join our journey to bring the rich flavors of South India to every corner of the country. Role Description This is a full-time, on-site role for a Restaurant Interior Set-up Executive located in Pune. The role involves setting up interiors of new restaurant outlets, ensuring the execution of brand standards, coordinating with contractors and suppliers, and maintaining timelines and budgets. The Restaurant Interior Set-up Executive will also be responsible for hiring and training in-store teams and ensuring smooth operation and customer satisfaction within newly established outlets. Key Responsibilities: Project Planning & Execution. Vendor & Contractor Management Budgeting & Cost Control . Compliance & Quality Assurance Cross-Functional Coordination Documentation & Reporting Qualifications Civil Engineering Architecture Project Management Infrastructure Development.
Qualifications & Experience: Bachelor's in Marketing, Business, or related field (Masters or relevant certifications preferred). Minimum 5+ years in marketing, 3+ years in a leadership role. Provident fund Health insurance
Job Summary: The Dispatch Executive is responsible for overseeing the scheduling, coordination, and tracking of all outbound shipments. This role ensures timely, accurate, and cost-effective delivery of goods to clients or franchisees, while maintaining compliance with company standards and regulatory requirements. The Dispatch Executive plays a crucial role in ensuring customer satisfaction and optimizing dispatch operations. Key Responsibilities: 1. Transport Scheduling Plan and execute daily, weekly, and monthly dispatch schedules in coordination with warehouse, logistics, and customer service teams. Allocate transportation resources efficiently to ensure timely delivery. Adjust and reschedule dispatch plans as per urgency, weather conditions, or operational constraints. 2. Delivery Route Optimization Analyze and finalize the most cost-effective and time-efficient delivery routes. Use route planning tools and real-time data to minimize transit time and fuel consumption. Continuously evaluate and improve delivery route performance. 3. Compliance with Transport Regulations Ensure all dispatch operations are compliant with applicable local, state, and national transport laws and safety regulations. Maintain up-to-date documentation for vehicle registrations, driver licenses, and permits. Implement and monitor safety protocols for loading, transit, and unloading. 4. Order Tracking & Monitoring Oversee real-time tracking of dispatched orders using GPS and tracking systems. Provide status updates to internal teams and customers as needed. Resolve delivery-related issues promptly, including delays, route deviations, or damages. 5. Documentation & Coordination Maintain accurate dispatch records, including invoices, delivery notes, transport logs, and proof of deliveries. Coordinate with sales, customer service, warehouse, and transport vendors to ensure smooth dispatch operations. Prepare reports related to delivery performance, transport costs, and compliance audits. Key Skills: Strong organizational and planning skills Excellent understanding of logistics and transport regulations Proficiency with dispatch and tracking software (e.g., TMS, GPS, ERP) Strong problem-solving and crisis management abilities Good communication and coordination skills Attention to detail and time management Qualifications: Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field 2–5 years of experience in dispatch, logistics, or transport management Knowledge of fleet operations and documentation processes is a must Familiarity with transport compliance standards and route planning tools
1. Onboarding and Support: - Conduct assessments and examinations of new franchisees before their inauguration to ensure readiness and compliance with company standards. - Facilitate opening meetings for newly inaugurated franchise locations, providing essential information and support. 2. Quality Control Audits: - Execute regular quality control audits at various franchise locations, focusing on quality, hygiene, cleanliness, and compliance with FSSAI norms. - Maintain detailed records and data post-audit, ensuring that all findings are documented and addressed. 3. Training and Development: - Provide comprehensive training to franchise owners and their staff during audits, covering all aspects of outlet management and operational excellence. - Offer ongoing training on marketing strategies to enhance franchisee performance and customer engagement. 4. Communication and Customer Engagement: - Establish and maintain effective communication with franchisees and end customers, gathering feedback, reviews, and suggestions for improvement. - Address customer complaints and concerns, liaising with relevant departments to ensure timely resolution. 5. Operational Support: - Provide training on software systems utilized by franchisees, ensuring they are well-equipped to operate efficiently. - Address and resolve machinery-related concerns for franchisees, coordinating with maintenance teams as necessary. - Allocate and track franchisee complaints, requirements, and issues to appropriate departments, ensuring accountability and follow-through. 6. Performance Enhancement: - Support franchisees in enhancing their service quality and operational performance, identifying areas for improvement and recommending solutions. - Assist franchisees in inventory management and storage strategies to optimize efficiency and reduce waste.
As the HR Manager at Naadbramha, India's No.1 Idli Franchise, you will play a crucial role in developing and implementing HR strategies that align with the overall business goals. Your responsibilities will include fostering positive management-employee relations, managing the recruitment process, and supporting the development and retention of human capital to meet the organization's current and future needs. You will be responsible for overseeing the performance appraisal system to drive high performance, identifying training needs, and ensuring legal compliance throughout the organization's human resource management. Your role will also involve generating SOPs and policies to streamline HR processes and procedures. The ideal candidate for this role should possess an MBA or Bachelor's degree in HR, along with at least 5 years of experience in an HR Manager position. Strong communication and interpersonal skills are essential, along with the ability to work both independently and collaboratively as part of a team. Problem-solving and analytical skills will be key to success in this role, as well as a proactive and positive attitude. This is a full-time position with benefits including Provident Fund, and the work schedule is during day shifts. If you are passionate about HR management and are looking to make a meaningful impact in a dynamic and growing organization, we encourage you to apply for this exciting opportunity with Naadbramha.,
Key Responsibilities: 1. Strategy Development: Develop and execute comprehensive marketing plans that align with company goals and drive both short-term and long-term success. 2. Campaign Management: Lead the creation and implementation of multi-channel marketing campaigns (digital, print, social, email, events, etc.) that generate leads, enhance customer engagement, and improve conversion rates. 3. Market Research & Analysis: Conduct market research to understand customer needs, industry trends, and competitive landscape. Utilize insights to inform strategic decisions and optimize campaign effectiveness. 4. Brand Positioning & Messaging: Define and maintain the company’s brand voice and ensure consistent messaging across all marketing channels. Refine positioning to ensure it resonates with target audiences. 5. Team Collaboration: Work closely with cross-functional teams, including sales, product, and customer service, to ensure alignment between marketing initiatives and business objectives. 6. Content Creation & Management: Oversee the creation of high-quality content (articles, blog posts, social media content, etc.) to support marketing campaigns, ensuring it aligns with the brand’s voice and attracts the target audience. 7. Budget Management: Manage the marketing budget effectively, ensuring that all initiatives are cost-efficient while achieving measurable results. 8. Performance Tracking & Reporting: Monitor and evaluate campaign performance using analytics tools. Provide regular reports to senior management on key performance indicators (KPIs), ROI, and insights for optimization. 9. Digital Marketing: Manage online presence and digital marketing strategies, including SEO, SEM, email marketing, social media marketing, and paid advertising to drive traffic and conversions. 10. Event Management: Plan and execute events such as webinars, trade shows, product launches, and customer appreciation events to increase brand visibility and customer loyalty Qualification & Experience: Education: Bachelor's degree in Marketing, Business, Communications, or a related field. A Master's degree or professional certifications (such as Google Ads, HubSpot, etc.) is a plus. Experience: Minimum of 5+ years of experience in marketing, with at least 3 years in a management or leadership role. Personal Attributes: 1. Creative and innovative thinking. 2. Ability to adapt to a fast-changing environment. 3. Strong problem-solving skills and attention to detail. 4. Excellent interpersonal skills and the ability to collaborate with various teams. 5. Passion for continuous learning and development in the marketing field. 6. Leadership Skills & Team handling.
Job Summary The Restaurant Interior Set-up Executive will be accountable for planning, coordinating, and executing all infrastructure development activities for outlets, ensuring timely setup and compliance with company standards, regulatory guidelines, and franchise agreements. Key Competencies & Skills: Technical Skills : Civil and Interior Project Management, Budgeting & Cost Control, Vendor Negotiation, AutoCAD & Project Planning Tools. Soft Skills Leadership & Team Coordination, Problem Solving, Communication & Negotiation, Time Management. System Knowledge: MS Project / Primavera, MS Office Suite, ERP/Project Management Software. Qualification Mandatory: Civil Engineering / Architecture / Project Management / Infrastructure Development. Preferred Qualification : Civil Engineering / MBA in Project Management, Infrastructure Planning, or Construction Management & etc. Key Responsibilities: Project Planning & Execution. Vendor & Contractor Management Budgeting & Cost Control . Compliance & Quality Assurance Cross-Functional Coordination Documentation & Reporting Working Conditions: Frequent travel to project sites. Ability to work under tight deadlines and extended hours as required.
About Us: Mauli Distributors is a leading provider of South Indian QSR distribution services, committed to delivering quality and excellence to our customers across India. We are looking for a Customer Support Executive to join our dynamic team, playing a critical role in ensuring topnotch customer service and satisfaction. Job Responsibilities: • Manage escalated customer issues related to product quality, delivery, returns, and replacements, ensuring timely and satisfactory resolutions. • Collaborate with the Logistics and Store teams to resolve delivery and inventory-related concerns efficiently. • Ensure high levels of customer satisfaction by adhering to company SOPs and providing prompt, effective solutions. • Track, analyze, and report on key metrics such as response times, resolution rates, and customer feedback. • Take proactive steps to engage with customers for feedback, ensuring continuous improvement in service quality and customer retention. • Independently close customer issues, providing end-to-end resolution without the need for further escalation. • Identify trends in customer complaints and work with internal teams to implement process improvements. Required Skills and Qualifications: • Experience: 3 to 5 years of relevant experience in customer service or a similar role, preferably in Logistics / Distribution / Food Industry. • Education: Bachelor’s degree in any discipline. • Communication Skills: Excellent verbal and written communication skills in English, Marathi, and Hindi. • Problem-Solving: Strong ability to resolve issues promptly and effectively, especially under pressure. • Team Player: Capable of working collaboratively with cross-functional teams to achieve business goals. • Adaptability: Comfortable working in a dynamic environment with rotating shifts. What We Offer: • Growth Opportunities: Join a rapidly expanding company with significant prospects for personal and professional development. • Competitive Compensation: Receive a salary between ₹25,000 to ₹30,000 per month, in line with industry standards. • Career Advancement: Opportunities for upward mobility and career progression within the organization. • Training and Development: Access to ongoing training programs to enhance skills and knowledge. • Work-Life Balance: Enjoy a structured shift system with a designated weekly off.
Company Description – Naadbramha is India's No.1 Idli Franchise with over 300+ outlets across the country. Renowned for delivering authentic South Indian flavors, we are expanding our reach nationwide to promote a healthy lifestyle in Maharashtra and create employment opportunities through affordable franchise options. Job Responsibilities: • Assist in identifying upselling and cross-selling opportunities among our existing clients. • Support the sales team by preparing presentations and sales materials for client interactions. • Engage with current clients to strengthen relationships and explore additional product offerings. • Track and maintain records of client interactions, leads, and sales activities. • Collaborate with the marketing team to create promotional campaigns aimed at existing customers. • Conduct market research to analyze industry trends and customer preferences. • Participate in team meetings, contributing ideas for improving sales strategies. • Provide excellent customer service by addressing inquiries and supporting the sales process. • Receive comprehensive training on our products and sales techniques to enhance your skills. Required Skills and Qualifications: • Education: Recent graduates with a bachelor's degree in business Administration preferred. • Communication Skills: Strong verbal and written communication skills in English, Marathi, and Hindi. • Motivation: Eager to learn and develop sales skills in a professional environment. • Team Player: Ability to work collaboratively within a team. • Adaptability: Willingness to learn and adapt in a fast-paced, dynamic environment.
Company Description Naadbramha Idli, India's No.1 Idli Franchise, is renowned for delivering authentic taste through its 300+ outlets across India. Known for its unique Idli batter, healthy non-oily Sambar, and freshly prepared coconut chutney, Naadbramha Idli is trusted for quality and flavorful food. Our vision is to promote a healthy lifestyle and create employment opportunities with affordable franchise options. Join us in our journey to bring authentic South Indian flavors to every corner of the country. Role Description This is a full-time on-site role for a Marketing Manager based in Pune. The Marketing Manager will be responsible for planning and executing marketing strategies, conducting market research, managing social media campaigns, and overseeing the creation of marketing materials. Additional responsibilities include analyzing marketing data, coordinating with franchisees, and enhancing brand visibility. The role demands excellent communication and leadership skills to drive promotional activities and campaigns effectively. Qualifications Marketing Strategy, Digital Marketing, and Social Media Management skills Experience in Market Research and Data Analysis Excellent Communication and Leadership skills Understanding of the Food Industry and Brand Management Bachelor's degree in Marketing, Business Administration, or related field 1 to 5 years of relevant work experience Ability to work effectively in a dynamic, fast-paced environment Proficiency in marketing tools and software
As an integral part of the Naadbramha team, your role involves assisting in identifying upselling and cross-selling opportunities among our existing clients. You will support the sales team by preparing presentations and sales materials for client interactions, contributing to the enhancement of client relationships. Your responsibilities will also include tracking and maintaining records of client interactions, leads, and sales activities. Collaboration with the marketing team to create promotional campaigns aimed at existing customers will be a key aspect of your role. Market research to analyze industry trends and customer preferences will also fall within your purview. Your active participation in team meetings, where you can contribute ideas for improving sales strategies, will be valued. You will be expected to provide excellent customer service by addressing inquiries and supporting the sales process. Comprehensive training on our products and sales techniques will be provided to enhance your skills and ensure your success in the role. To excel in this position, recent graduates with a bachelor's degree in Business Administration are preferred. Strong verbal and written communication skills in English, Marathi, and Hindi are essential. Your eagerness to learn and develop sales skills in a professional environment, coupled with your ability to work collaboratively within a team, will be crucial. Your willingness to learn and adapt in a fast-paced, dynamic environment will also be greatly appreciated.,
Company Description – Naadbramha is India's No.1 Idli Franchise with over 300+ outlets across the country. Renowned for delivering authentic South Indian flavors, we are expanding our reach nationwide to promote a healthy lifestyle in Maharashtra and create employment opportunities through affordable franchise options. Job description Role Responsibilities: · Develop and implement HR strategies and initiatives aligned with the overall business strategy · Bridge management and employee relations by addressing demands, grievances or other issues · Manage the recruitment and selection process · Support current and future business needs through the development, engagement, motivation and preservation of human capital · Develop and monitor overall HR strategies, systems, tactics and procedures across the organization · Nurture a positive working environment · Oversee and manage a performance appraisal system that drives high performance · Maintain pay plan and benefits program · Assess training needs to apply and monitor training programs · Report to management and provide decision support through HR metrics · Ensure legal compliance throughout human resource management · Statutory Compliances, Payroll Management, Admin, Asset Management, KRA/KPI, Grievance Handling, Full and Final Settlement · SOP’s And Policies Generation. Role Requirements (Must-Have Skills): · MBA / Bachelor’s degree in HR preferred. · 4+ years of experience in HR Manager role. · Strong communication and interpersonal skills · Handled Team / Bold and Energetic / Positive Attitude and Healthy preferred. · Ability to work independently and as part of a team · Problem-solving and analytical skills Job Type: Full-time Benefits: Provident Fund Schedule: Day shift Education: Bachelor's (Preferred)
Job Responsibilities: • Manage escalated customer issues related to product quality, delivery, returns, and replacements, ensuring timely and satisfactory resolutions. • Collaborate with the Logistics and Store teams to resolve delivery and inventory-related concerns efficiently. • Ensure high levels of customer satisfaction by adhering to company SOPs and providing prompt, effective solutions. • Track, analyze, and report on key metrics such as response times, resolution rates, and customer feedback. • Take proactive steps to engage with customers for feedback, ensuring continuous improvement in service quality and customer retention. • Independently close customer issues, providing end-to-end resolution without the need for further escalation. • Identify trends in customer complaints and work with internal teams to implement process improvements. Required Skills and Qualifications: • Experience: 1 to 3 years of relevant experience in customer service or a similar role, preferably in Logistics / Distribution / Food Industry. • Education: Bachelor’s degree in any discipline. • Communication Skills: Excellent verbal and written communication skills in English, Marathi, and Hindi. • Problem-Solving: Strong ability to resolve issues promptly and effectively, especially under pressure. • Team Player: Capable of working collaboratively with cross-functional teams to achieve business goals. • Adaptability: Comfortable working in a dynamic environment with rotating shifts.