Customer Support Executive | Exp - 1 to 3year | Location- Pisoli, Pune | CTC- Upto 3.60Lpa

Job Responsibilities:

• Manage escalated customer issues related to product quality, delivery, returns, and replacements, ensuring timely and satisfactory resolutions.

• Collaborate with the Logistics and Store teams to resolve delivery and inventory-related concerns efficiently.

• Ensure high levels of customer satisfaction by adhering to company SOPs and providing prompt, effective solutions.

• Track, analyze, and report on key metrics such as response times, resolution rates, and customer feedback.

• Take proactive steps to engage with customers for feedback, ensuring continuous improvement in service quality and customer retention.

• Independently close customer issues, providing end-to-end resolution without the need for further escalation.

• Identify trends in customer complaints and work with internal teams to implement process improvements.

Required Skills and Qualifications:

• Experience: 1 to 3 years of relevant experience in customer service or a similar role, preferably in Logistics / Distribution / Food Industry.

• Education: Bachelor’s degree in any discipline.

• Communication Skills: Excellent verbal and written communication skills in English, Marathi, and Hindi.

• Problem-Solving: Strong ability to resolve issues promptly and effectively, especially under pressure.

• Team Player: Capable of working collaboratively with cross-functional teams to achieve business goals.

• Adaptability: Comfortable working in a dynamic environment with rotating shifts.