Food And Beverage Manager

Skills

1. Leadership and team coordination skills.
2. Knowledge of menu planning, food costing, and pricing strategies.
3. Proficiency in cash handling, POS systems, and reconciliations.
4. Customer service orientation and communication abilities.
5. Inventory management and vendor negotiation.
6. Adherence to food safety (FSSAI) and hygiene protocols.
7. Ability to handle guest feedback and resolve service issues.

F&B Outlet Management:

• Supervise overall functioning of restaurants, food courts, kiosks, and all F&B outlets within the park, ensuring efficient operations and compliance with SOPs.
• Ensure all outlets deliver high standards of cleanliness, hygiene, and safety.
• Drive daily briefings, allocate resources, and authorize shift rosters to maintain sufficient staffing.

Operations & Inventory Control:

• Monitor and record inventory for raw materials, perishables, and disposables across outlets.
• Conduct regular stock checks and coordinate with vendors for timely procurement and replenishment.
• Minimize wastage and optimize usage by implementing strict control measures.

Sales, Revenue, and Target Achievement:

• Track hourly/daily sales, analyze trends, investigate variances, and implement corrective actions to achieve targets.
• Generate and present periodic outlet performance reports to management.
• Support up-selling initiatives, F&B package promotions, and special park events.

Guest Relations & Service Quality:

• Address guest queries, complaints, and feedback promptly and professionally, striving to achieve positive visitor experiences.
• Organize training sessions for staff on guest service, hygiene, handling complaints, and product knowledge.

Compliance, Audit, and Reporting:

• Enforce compliance with food safety, FSSAI, departmental audits, and financial procedures.
• Maintain proper documentation for vendor contracts, inventory movements, and financial reconciliations.
• Report discrepancies or unusual incidents to higher management immediately.

Staff Management & Training:

• Supervise recruitment, induction, training, and scheduling of F&B teams.
• Motivate staff, conduct performance reviews, and take part in disciplinary actions as required.

Cash, Billing & POS Handling:

• Oversee cash and digital transaction processes across all F&B units, validating proper use of POS systems.
• Audit billing and cash reconciliation records, resolving discrepancies proactively.

Event & Promotion Support:

• Plan, coordinate, and execute F&B components for group bookings, birthday parties, and special park events.
• Implement promotional activities and monitor their effectiveness.

General Expectations:

• Maintain discipline, grooming, and a professional work environment at all times.
• Willing to work on weekends, holidays, and on rotational shifts as per park requirements.

Requirements

• Multi-outlet F&B management experience.
• Sound knowledge of food safety standards and statutory compliances.
• Strong organizational, analytical, and leadership qualities.
• High integrity, discipline, and service orientation.
• Fluency in English and Tamil.
• Knowledge of Tamil cuisine