Food and Beverage Executive

As a Guest Services Supervisor (Food & Beverage Executive/ Captain) at Otoki Restaurant in Colaba, Mumbai, your primary role will be to lead the floor operations and ensure exceptional guest experiences. You will supervise the front-of-house team, take and serve orders, ensure smooth table service, and maintain high standards of hospitality. Your hands-on leadership and efficient management skills will be crucial in delivering outstanding service. Your responsibilities will include: - Welcoming and greeting guests warmly - Assisting guests with menu selection - Serving food and beverages professionally - Handling any guest complaints or concerns promptly - Supervising and guiding the service team to deliver consistent and exceptional service - Conducting pre-shift briefings - Overseeing table assignments and reservations - Coordinating with the kitchen and bar staff for timely order delivery In addition, you will be expected to: - Take food and beverage orders accurately - Clear tables systematically - Promote daily specials, beverages, and desserts to enhance the guest experience - Ensure compliance with health, safety, and hygiene standards at all times To qualify for this position, you should have: - Proven experience as a Captain or in a similar role within a restaurant - Hands-on experience with table service - Strong communication, interpersonal, and multitasking skills - Knowledge of Japanese or Asian cuisine is a plus but not mandatory Key traits that will contribute to your success in this role include: - Professional, approachable, and team-oriented demeanor - Attention to detail - Proactive approach to guest needs - Willingness to work flexible hours, including evenings, weekends, and holidays In return, the company offers: - Competitive salary and benefits including Service Charge and Tips - Opportunities for professional growth within a dynamic team - Supportive and collaborative work culture - Full-time job type with benefits such as food provided, health insurance, and Provident Fund - Fixed and rotational shifts with a yearly bonus - In-person work location with an immediate start date,