Food and Beverage Executive

As a Guest Services Supervisor (Food & Beverage Executive/ Captain) at Otoki Restaurant in Colaba, Mumbai, your primary role will be to lead the floor operations and ensure exceptional guest experiences. You will supervise the front-of-house team, take and serve orders, ensure smooth table service, and maintain high standards of hospitality. Your hands-on leadership and efficient management skills will be crucial in delivering outstanding service. Your responsibilities will include welcoming and greeting guests warmly, assisting them with menu selection, serving food and beverages professionally, and handling any guest complaints or concerns promptly. You will also be responsible for supervising and guiding the service team to deliver consistent and exceptional service, conducting pre-shift briefings, overseeing table assignments and reservations, and coordinating with the kitchen and bar staff for timely order delivery. In addition, you will be expected to take food and beverage orders accurately, clear tables systematically, promote daily specials, beverages, and desserts to enhance the guest experience, and ensure compliance with health, safety, and hygiene standards at all times. Your ability to work under pressure, attention to detail, and proactive approach to guest needs will be essential in this role. To qualify for this position, you should have proven experience as a Captain or in a similar role within a restaurant, hands-on experience with table service, strong communication, interpersonal, and multitasking skills. Knowledge of Japanese or Asian cuisine is a plus but not mandatory. Key traits that will contribute to your success in this role include a professional, approachable, and team-oriented demeanor, attention to detail, and a proactive approach to guest needs. You should also be willing to work flexible hours, including evenings, weekends, and holidays. In return, we offer a competitive salary and benefits including Service Charge and Tips, opportunities for professional growth within a dynamic team, and a supportive and collaborative work culture. The job type is full-time with benefits such as food provided, health insurance, and Provident Fund. The schedule includes fixed and rotational shifts with a yearly bonus. The work location is in person, and the expected start date is immediate.,