Company Description Gateway Restaurants LLP, incorporated in 2024, is a collaboration between two leading restaurant groups! Role Description This is a full-time, on-site role for a Chefs at OTOKI Restaurant in Mumbai. The Chefs will be responsible for preparing and cooking Japanese cuisine, ensuring high standards of food quality and presentation. Daily tasks include managing kitchen staff, maintaining inventory, and ensuring compliance with health and safety regulations. The Chefs will also be involved in training junior kitchen staff and contributing to the overall culinary strategy of OTOKI. Qualifications Experience in Japanese cuisine and culinary techniquesfood presentation skillsKnowledge of kitchen safety and sanitation standardsStrong leadership and team management abilitiesExcellent organizational and multitasking skillsAbility to work in a fast-paced environmentRelevant culinary degrees or certificationsPrior experience in a high-end restaurant is a plus

Job description Guest Services Supervisor (Food & Beverage Executive/ Captain) Location: Otoki Restaurant, Colaba, Mumbai Otoki is an Elegant Izakaya Inspired Japanese Restaurant located in Colaba. Job Summary: Otoki Restaurant is seeking a skilled and service-oriented Guest Services Supervisor to lead the floor operations and ensure exceptional guest experiences. The candidate will be responsible for supervising the front-of-house team, taking and serving orders, ensuring smooth table service, and maintaining high standards of hospitality. This role requires hands-on leadership and the ability to manage all aspects of service efficiently. Key Responsibilities: Guest Service Excellence: Welcome and greet guests warmly, ensuring they feel valued throughout their dining experience. Assist guests with menu selection, provide recommendations, and address special requests or dietary requirements. Serve food and beverages professionally and ensure tables are cleared promptly and neatly. Handle guest complaints or concerns promptly and escalate them to the manager when necessary. Team Leadership: Supervise and guide the service team, including stewards and waiters, to deliver consistent and exceptional service. Conduct pre-shift briefings to share daily specials, promotions, and important service notes. Lead by example, demonstrating professionalism and efficiency in all service aspects. Operations Management: Oversee table assignments, reservations, and the smooth flow of service on the floor. Ensure proper table setup, cleanliness, and adherence to restaurant standards before, during, and after service. Coordinate with the kitchen and bar staff to ensure timely and accurate order delivery. Serving and Clearance: Take food and beverage orders accurately and ensure proper service to guests. Clear tables systematically and assist in resetting for the next guests. Ensure all serving and clearance activities are performed with attention to detail and in a timely manner. Sales and Upselling: Promote daily specials, beverages, and desserts to guests to enhance their dining experience and achieve sales targets. Maintain knowledge of the menu and confidently suggest pairings or add-ons. Compliance and Standards: Ensure compliance with health, safety, and hygiene standards at all times. Regularly inspect the dining area to maintain a clean, organized, and appealing environment. Qualifications: Proven experience as a Captain or in a similar role within a restaurant. Hands-on experience with table service, including serving and clearance. Strong communication, interpersonal, and multitasking skills. Knowledge of Japanese or Asian cuisine is a plus but not mandatory. Key Traits: A professional, approachable, and team-oriented demeanor. Attention to detail and a proactive approach to guest needs. Ability to work under pressure in a fast-paced environment. Willingness to work flexible hours, including evenings, weekends, and holidays. What We Offer: Competitive salary and benefits including Service Charge and Tips. Opportunities for professional growth within a dynamic team. A supportive and collaborative work culture. Job Type: Full-time Benefits: Food provided Health insurance Provident Fund Schedule: Fixed shift Rotational shift Supplemental Pay: Yearly bonus Work Location: In person Expected Start Date: immediate

As a Guest Services Supervisor (Food & Beverage Executive/ Captain) at Otoki Restaurant in Colaba, Mumbai, your primary role will be to lead the floor operations and ensure exceptional guest experiences. You will supervise the front-of-house team, take and serve orders, ensure smooth table service, and maintain high standards of hospitality. Your hands-on leadership and efficient management skills will be crucial in delivering outstanding service. Your responsibilities will include welcoming and greeting guests warmly, assisting them with menu selection, serving food and beverages professionally, and handling any guest complaints or concerns promptly. You will also be responsible for supervising and guiding the service team to deliver consistent and exceptional service, conducting pre-shift briefings, overseeing table assignments and reservations, and coordinating with the kitchen and bar staff for timely order delivery. In addition, you will be expected to take food and beverage orders accurately, clear tables systematically, promote daily specials, beverages, and desserts to enhance the guest experience, and ensure compliance with health, safety, and hygiene standards at all times. Your ability to work under pressure, attention to detail, and proactive approach to guest needs will be essential in this role. To qualify for this position, you should have proven experience as a Captain or in a similar role within a restaurant, hands-on experience with table service, strong communication, interpersonal, and multitasking skills. Knowledge of Japanese or Asian cuisine is a plus but not mandatory. Key traits that will contribute to your success in this role include a professional, approachable, and team-oriented demeanor, attention to detail, and a proactive approach to guest needs. You should also be willing to work flexible hours, including evenings, weekends, and holidays. In return, we offer a competitive salary and benefits including Service Charge and Tips, opportunities for professional growth within a dynamic team, and a supportive and collaborative work culture. The job type is full-time with benefits such as food provided, health insurance, and Provident Fund. The schedule includes fixed and rotational shifts with a yearly bonus. The work location is in person, and the expected start date is immediate.,