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FOE/Help Desk Executive at Knight Frank India ( BKC Location)

FOE/Help Desk Executive at Knight Frank India ( BKC Location)

Knight Frank

2 - 5 years

2 - 3 Lacs

Mumbai Suburbs

Posted:3 months ago| Platform:

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Skills Required

Front Office Management Team Management Client Coordination Visitor Management Vendor Management Guest Handling Helpdesk Management EPABX

Work Mode

Work from Office

Job Type

Full Time

Job Description

To receive and log calls/complaints/requests from residents and customers. • To ensure logging in all the complaints in the helpdesk software. • To assign the queries / complaints to technical and soft services team immediately for resolution. • To track and close the complaints in coordination with respective stakeholders. • To ensure consistent and timely responses to customers within defined TAT. • To escalate unresolved complaints and queries to concerned authority for closure. • To prepare daily MIS of queries and complaint along with analysis and share with client and site lead. • To generate and analyse report of complaints log v/s TAT, ageing, escalations on monthly basis. • To deal politely with all the stakeholders to understand their concerns, queries, grievances. • To notify the facility manager / site team for any emergency situations. • To advise guest and resident on safety and emergency procedures. • To coordinate for Id cards, entry passes for servants, maids and contract staff as and when required. • To ensure adherence to company and client policies and SOPs.

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Knight Frank

www.knightfrank.com

Real Estate

London

over 5,000 Employees

25 Jobs

Key People

Alistair Elliott

Senior Partner and Group Chairman
Kate Whelan

Consultant, Residential Sales
Samantha O'Connor

Partner, Head of Retail

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FOE/Help Desk Executive at Knight Frank India ( BKC Location)

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FOE/Help Desk Executive at Knight Frank India ( BKC Location)

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

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