Customer Relation Manager

Job Description

Building and maintaining strong relationships with Residents and key customer Resolving customer complaints quickly and efficiently. Review Help desk Complaints on daily basis. Ensure timely resolve of resident complaints Understand key resident individual needs and addressing these To greet, attend and escort visitors including VVIP at the reception and coordinate with respective client stakeholders. To address visitor queries and direct them to the concerned. To ensure prompt service for special guests like disabled people, elderly, children and VIPs. Ensure all resident amenities are working and services are up to the mark To record and analyse Client & resident feedback and implement ways to improve services. To maintaining the ambience and decorum at the reception of Building Towers To maintain and update contact details including emergency/ important stakeholders for quick response. Oversee the operations of the daily soft services activities and processes of the facilities To extend support for admin related activities. To ensure adherence to company and client policies and SOPs.